Customer Experience Coordinator

Job Description

Job Description

Athletic House | Full-Time | In OfficeDo you enjoy helping people, staying organized, and being part of a team that likes to have fun while getting things done?If so, we want to meet you.At Athletic House, we create custom apparel, uniforms, team stores, and promotional products for schools, businesses, sports teams, and organizations throughout the area. No two days are the same, and that's exactly how we like it.We're looking for someone who can keep customers happy, keep projects moving, and bring positive energy to our office every day.What You'll Be DoingEvery day is a little different, but you can expect to:Answer customer calls, emails, and questionsHelp customers place orders and guide them through the processKeep projects organized from start to finishWork with our sales, design, and production teams to make sure orders are on trackUpdate customers on timelines and order statusSolve problems before they become headachesCelebrate when another happy customer gets exactly what they ordered!You'll Fit Right In If You...Love talking with peopleStay calm when things get busyLike checking things off your to-do listCan juggle several projects without dropping the ballHave great attention to detailEnjoy being part of a team instead of working aloneHave a positive attitude and don't mind jumping in wherever you're neededBonus PointsCustomer service experienceHubSpot or CRM experienceExperience in custom apparel, printing, promotional products, or sporting goodsA good sense of humor Why Athletic House?We're not a big corporate company. We're a local business that's growing fast, and we genuinely enjoy what we do.Here's what you'll find here:A fun, laid-back team that works hardCompetitive payHealth benefitsPaid time offOpportunities to grow as we continue to growTeam lunches, celebrations, and the occasional office laughsMost importantly, you'll be part of a team that takes pride in helping customers and making awesome stuff!