Dental Office Manager

Office Manager

The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

General Duties & Responsibilities:

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervises the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
• Supervises the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivates office team members and proactively seeks ways to improve the dental practice.
• Manages all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
• Resolves patient complaints in a professional and caring manner.
• Other duties as assigned.

Education Requirements:

• HS Diploma; degree preferred

General Knowledge, Skills & Abilities:

• Strong interpersonal, leadership, management, and relationship-building skills
• 1 to 3 years of supervisory experience
• Superior written and verbal communication skills
• Familiarity with dental office procedures and terminology is helpful
• Strong computer skills and the ability to learn new programs
• Strong marketing background
• Competitive spirit with an entrepreneurial mindset to exceed goals
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred