Customer Service Representative

World Finer Foods Job Specification

TITLE: Customer Service Processor

LOCATION: Bloomfield, New Jersey

EXPERIENCE: 2+ years customer service or related experience

EDUCATION: High School diploma or equivalent required

POSTING DATE: 09.02.2026

Company Overview: $200M Specialty Foods distributor and marketing company. The business has been in operation for over 40 years with a solid track record.

Job Summary:

This individual will be responsible for processing a large quantity of sales orders from order to invoice, and providing customer service to over 300 active customers. The ideal candidate will have strong communication skills, a keen attention to detail, a good understanding of business requirements, knowledge of Oracle, strong Excel knowledge, and the ability to partner with colleagues from other departments to deliver exceptional customer service.

Responsibilities:

The department is run as a team, which means this role will have involvement in the following areas:

Provide all customers with excellent customer service!

Maintain customer files and related tax forms, including 1099 compliance

Retrieve orders and correspondence from EDI sites and e-mail accounts multiple times each day

Prioritize orders to ensure the request by date from the customer is met

Process Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise:

o Confirm ship from location and order type is accurate

o Make sure the control total for cases ties to the order

o Ensure all customer information is accurately reflected in Oracle

o Proof all the information for each order in Oracle versus the customers order

o Make sure pricing agrees with what is on the purchase order for the customer

o Verify that the order request date is reasonable

Work with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the process

Manage sample order process to reduce expense and ensure on time and complete delivery

Coordinate employee orders to our office, including arranging freight and separating/distributing product

Coordinate delivery of short coded product to our office, and arrange distribution

Address all internal and external customer inquiries within 24 business hours

Recap pricing issues for key customers

Process EDI requirements on third party websites

Work with IT and customer on all EDI projects

Follow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the system

Follow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shipped

Research and update expected ship dates in the system to allow for accurate open order reporting

Process manual billing and shipments of orders

Issue invoices to customer by email, EDI

Track exceptions between the shipping log, bill of lading and invoice

Send daily list of invoice issues and monitor through resolution

File orders and invoices electronically

Pull invoice and order support for audit requests

Work on MDM

Special projects as required

Skill Set Required:

Positive attitude with a focus on providing internal and external customers with excellent customer service

Highly knowledgeable in Microsoft Outlook and Microsoft Excel

Experience with Oracle preferred

Ability to prioritize work to ensure customer requirements are met and exceeded

Multi-tasking ability to concurrently move orders through the process while addressing internal and external customer concerns

Self-starter who has the ability to work with little supervision

Detail oriented

Excellent teamwork and interpersonal skills

Solid written and oral communication skills