Lead Medical Support Assistant

Lead Medical Support Assistant

Duties include, but are not limited to, the following:

• Assuring administrative coverage of all areas of responsibility within Access Management & Care Coordination (AM&CC).
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures, disturbing and balancing workload.
• Orienting and providing on the job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Plans and organizes work with general assistance from the Supervisor.
• Meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to Supervisor.
• Responsible for reporting backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record.
• Maintains the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations.
• Performs duties in such a manner that only minimal supervision is required.

Work Schedule: 7:30 am to 4:00 pm, Monday through Friday.

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Functional Statement #: Lead Medical Support Assistant - 91465A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized