Upscale Front-of-House Restaurant Manager

Lebanese Taverna Restaurants brings the flavors of a Lebanese souk to Arlington. Handmade sweet and savory pastries, deli-style salads and ready-to-cook entrées are offered alongside imported groceries, goods and housewares. It’s a charming go-to for takeaway lunch and dinner, Lebanese specialties and gifts. Job Description Participate in the recruitment, hiring and onboarding of new staff. Train and empower staff to achieve our elevated standards of service. Create FOH staff schedules, report payroll and control staffing to maintain labor costs. Collaborate with our culinary team to ensure harmony from the kitchen to the table. Develop continuing education opportunities for staff, working with purveyors and farmers. Manage reservations on line to maximize reservations and accommodate business demand. Communicate with guests regarding reservations, special events, prices and scheduling. Maintain inventories of FOH supplies. Engage in ongoing communication of varied and pertinent information with the owner. Streamline and enhance operations through the development of efficient policies, operating procedures, and guest-service standards. Oversee the beverage program ensuring restaurant standards are upheld and cohesion exists between libations and victuals. Update POS systems (items, stock, and pricing) based on inventory and sales trends. Complete routine maintenance and general upkeep of the dining room as a whole. Prepare and hold a pre-shift meeting with staff communicating positively and effectively what is going well, potential areas of improvement and core focuses for the upcoming shifts (i.e. upselling, teamwork, guest satisfaction, etc.). Organize and complete the set up and breakdown of service or special events (including but not limited to creation of floor plan, menus, employee attendance, cash in/out). Supervise and guide all employees before, during and after shift. Strive to exceed guest experience through observing food and beverage service, suggesting improvements where possible. Engage guests by establishing a welcoming presence during service. Qualifications Charisma, tenacity and a fantastic sense of humor One year fine dining management Two years in an upscale restaurant environment A strong knowledge of cuisine, wines and spirits High emotional intelligence, able to cultivate trusting relationships with diverse individuals Adaptable, capable of shifting styles to fit the needs of an array of people Ability to work calmly and effectively under pressure in a detail orientated environment POS system experience (please indicate what system(s) and length of time used) Impeccable written and oral communication skills A passion for excellence Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Lebanese Taverna