Director of Housekeeping

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all‑occasion European brasserie‑inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. We are seeking a Director of Housekeeping to lead our Housekeeping team and ensure exceptional cleanliness, comfort, and service throughout the hotel. This role is ideal for a hands‑on leader who is passionate about hospitality, team development, operational excellence, and creating memorable guest experiences. The Director of Housekeeping is responsible for the overall leadership, management, and performance of the Housekeeping Department. This role partners closely with hotel leadership to maintain the highest standards of cleanliness, presentation, and service while fostering a culture of accountability, engagement, and continuous improvement. Who We Are At Riggs Washington DC, we are committed to creating exceptional experiences for our guests through genuine hospitality, attention to detail, and a passion for excellence. We believe great service starts with great people, and we foster a culture built on collaboration, accountability, creativity, and continuous growth. Director of Housekeeping – Essential Functions Lead, direct, and motivate all Housekeeping team members to ensure exceptional service and operational excellence Serve as the primary Housekeeping leader and partner to the hotel leadership team Maintain the highest standards of cleanliness, presentation, and guest room readiness throughout the property Recruit, onboard, develop, coach, and retain best‑in‑class housekeeping talent Train, mentor, and hold team members accountable to Riggs service and operational standards Develop, implement, and continuously improve housekeeping policies, procedures, and best practices Manage departmental scheduling, payroll, labor productivity, and staffing levels Lead and develop housekeeping supervisors and support their professional growth Conduct regular inspections of guest rooms, public spaces, and back‑of‑house areas to ensure quality standards are consistently met Partner with Front Office, Engineering, Food & Beverage, and other departments to ensure seamless guest satisfaction Monitor inventory levels and manage the ordering of housekeeping supplies and equipment Ensure compliance with all company policies, safety regulations, and brand standards Support departmental budgeting, forecasting, and expense management initiatives Knowledge, Skills & Experience Minimum of 4 years of leadership experience in housekeeping within a luxury or upscale hotel environment Previous experience managing housekeeping operations, staffing, labor, and departmental performance Strong leadership, coaching, and team development skills Excellent verbal and written communication skills Exceptional organizational and time‑management abilities Ability to remain calm, professional, and solutions‑focused in a fast‑paced environment Strong attention to detail and commitment to operational excellence Proficiency with hotel systems, scheduling, and payroll management Flexible schedule required, including weekends and holidays based on business needs Fun, welcoming, and service‑oriented personality is a must Compensation $65,000 - $75,000 Annual Salary Benefits Medical, Dental & Vision Insurance (for full‑time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends & Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars 10 Days Vacation – plus every year an extra day Company Paid Life Insurance 1.5X annual salary Employee Assistance Program Referral Incentive 401K with 5% Match Training and Development Programs Additional perks via United Healthcare Complimentary Employee Meals Employee Recognition programs Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. #J-18808-Ljbffr