Collections Manager

Collections ManagerCompany OverviewWe are a financial services company that is located in Las Vegas, NV. and proudly serving the area for over 20 years. We greatly value a healthy work-life balance, have excellent benefits, and a phenomenal company culture.Position OverviewThe Collections Manager will lead and grow a high-performing collections team responsible for managing delinquent accounts and the charge-off lifecycle. This role focuses on recovering outstanding balances, minimizing loss through effective strategies and processes, ensuring compliance with regulations, and collaborating with cross-functional partners to protect the organization's financial health.Key ResponsibilitiesLead, coach, and develop a team of collectors and specialists to meet recovery targets and maintain professional standards.Manage day-to-day collections operations for delinquent accounts, including placement, payment negotiations, and reconciliations.Oversee the charge-off process and post-charge-off recovery efforts, including internal workflows and third-party vendor arrangements.Design and implement segmentation and treatment strategies to maximize recovery while minimizing operational and reputational risk.Monitor performance metrics and KPIs (e.g., cure rates, roll rates, recovery rates, days past due) and prepare regular executive and operational reports.Ensure all collections activities comply with regulatory requirements and internal policies (e.g., FDCPA, consumer protection rules), and partner with legal/compliance teams as needed.Coordinate with Risk Management, Loss Mitigation, Claims, and loan servicing teams on escalations, bankruptcies, and complex accounts.Manage relationships with external partners, including collection agencies, legal vendors, and credit reporting bureaus (e.g., Experian).Drive process improvements, system enhancements, and training programs to increase efficiency and consistency across collections operations.Collaborate with credit, underwriting, and product teams to provide feedback on portfolio performance and loss trends.QualificationsRequired: Proven experience in Collections, managing Delinquent accounts, and Charge-off processes with demonstrated recovery results.3+ years of supervisory or management experience in collections or related areas; experience in consumer lending or banking preferred.Working knowledge of collections regulations and best practices, strong understanding of consumer rights and compliance obligations.Experience with collections systems and reporting tools; strong analytical skills and the ability to use data to drive decisions.Excellent communication, negotiation, and stakeholder management skills; ability to handle sensitive interactions professionally.Preferred (nice-to-have): experience with Loans, Bankruptcy workflows, Risk Management, Loss Mitigation, and Claims handling.Preferred: Background in credit unions or banking, consumer collections, and familiarity with credit reporting processes (e.g., Experian).Ability to manage third-party vendors and implement performance SLAs; experience improving collections processes and training teams.BenefitsMedicalDentalVision401k w/matchPTO