Collections Supervisor

The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards. Responsibilities Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely Proactively identify and be able to explain exceptions in collections Handle escalated customer issues professionally and in accordance with company policy Ensure accurate documentation of collection efforts in the system Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues. Identify gaps in processes and implement improvements to enhance efficiency and collections success Supervise, mentor, and provide regular performance feedback for the team of collections specialists Monitor workload and adjust assignments to ensure timely follow-up Monitor team performance using KPIs and prepare regular reporting for management Prepare journal entries Assist with quarterly and year-end audits Assist with Ad Hoc projects as requested Internal Controls Document and follow relevant internal controls over financial reporting. Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing. Skills/Requirements Associate or Bachelor’s degree in Business, Finance, or related field (preferred). 3–5 years of collections experience, with at least 1–2 years in a supervisory or lead role. Strong knowledge of credit, collections processes, and applicable regulations Excellent communication and conflict-resolution skills. Strong leadership and team-development abilities. High attention to detail and ability to manage multiple priorities. Analytical mindset with strong reporting and KPI-tracking skills. Fast-paced, deadline-driven office environment. May require occasional extended hours to meet month-end or quarter-end targets. Dynamics Business Central experience a plus Skilled in Microsoft Office products High level of interpersonal skills with demonstrated poise, tact, and diplomacy. The ability to work interactively across functional groups. Willingness and ability to be flexible to learn new ways or assist other areas. Note: All offers are contingent upon successful completion of a background check and drug screen *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. #J-18808-Ljbffr AGS - American Gaming Systems