Vendor Development Specialist - Hybrid - Indianapolis, IN

Summary/Objective

The Vendor Development Specialist supports the Vendor Relations department by managing special projects, resolving escalated vendor issues, conducting vendor performance and coaching reviews, and identifying opportunities to improve vendor performance, coverage, and overall service delivery. This role plays a key part in strengthening vendor relationships while ensuring alignment with organizational standards, compliance requirements, and risk-management objectives. The Vendor Development Specialist also contributes to continuous improvement efforts by identifying performance gaps, developing solutions, and partnering with internal and external stakeholders to enhance vendor outcomes and minimize potential risks.

Essential Functions

• Ensure Location Services has geographical repossession coverage to accommodate client’s needs
• Monitor LPR Recoveries: Review License Plate Recognition (LPR) vendors to confirm whether the agent is adhering to the LPR compliance requirements. Ensure proper handling and documentation of each LPR assignment.
• Review Storage Lot Compliance: Assess storage lots to ensure they are active and comply with the company's insurance and lot requirements.
• Review and monitor the performance of our vendor network, identifying trends, improvement opportunities, and vendors needing vendor performance intervention.
• Ensure SLA Adherence: Monitor vendor compliance with Service Level Agreements (SLAs) and ensure vendors meet the agreed-upon terms and performance standards.
• Coordinate vendor-related activities to promote efficient and effective partnerships.
• Assist with Special Projects: Provide support to the Vendor Relations department with various special projects and tasks needed to ensure smooth operations.

Competencies

• Ethical conduct
• Strong communication and negotiation skills
• Organizational skills
• Time management
• Self-motivated / self-directed

Education and Experience

• Associates degree preferred or 2+ years equivalent related work experience
• Detail oriented, efficient and accurate data typing and research
• Strong functional understanding of the collateral recovery industry
• Thorough understanding of Microsoft Office, Word, Excel, PowerPoint and Outlook
• Experience preferred within agent reporting networks (i.e. RDN < MBSI)

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Travel up to 30% maybe required.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States