Senior Project Manager - Digital Services - SPMDS 26-11374

Job Description

Job Description

Senior Project Manager – Digital Services

Location: Brooklyn, NY 11201
Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote
Duration: 12 Months
Work Schedule: 35 Hours/Week

Job Summary

We are seeking a highly skilled Senior Project Manager – Digital Services to oversee the development and delivery of public-facing digital experiences.

The successful candidate will partner with internal teams, government agencies, business stakeholders, and technical teams to deliver high-quality digital products and web experiences from planning through launch.

Projects may include digital experiences supporting areas such as affordable housing, benefits access, relocation services, and other public services .

The Senior Project Manager will oversee the complete project lifecycle, including planning, scheduling, tracking, stakeholder communication, quality assurance, and final delivery. The role will serve as a key communication link between internal and external stakeholders while ensuring projects remain aligned with objectives, timelines, and expected outcomes.

Scope of Services

The Senior Project Manager will:

• Oversee projects from initiation and planning through delivery and launch.
• Develop, maintain, and manage detailed project schedules and work plans.
• Coordinate project activities across internal teams and external stakeholders.
• Establish and maintain effective communication cadences.
• Track project progress, risks, dependencies, and deliverables.
• Facilitate meetings and help resolve issues and blockers.
• Document project decisions, agreements, and action items.
• Escalate issues and risks in a timely manner.
• Maintain comprehensive project documentation.
• Ensure project activities remain aligned with established objectives and deliverables.
• Set up and manage user stories, tasks, and workflows within Azure DevOps .

Mandatory Skills & Experience

• Minimum 8 years of experience managing cross-channel digital projects .
• Hands-on experience delivering high-quality websites and web features from inception through launch.
• Experience developing project schedules, communicating project updates, setting expectations, and managing stakeholders.
• Ability to proactively plan and collaborate with diverse stakeholders in complex environments.
• Experience identifying, communicating, and escalating issues for resolution.
• Ability to define project scope, goals, objectives, and deliverables in collaboration with senior leadership and key stakeholders.
• Experience coaching project teams to remove blockers and identify dependencies that may impact delivery.
• Strong knowledge of software delivery best practices.
• Proficiency with Azure DevOps or similar ticketing, project management, and issue-resolution platforms.
• Excellent communication and interpersonal skills with the ability to collaborate with leadership, subject matter experts, technical teams, and decision makers.
• Experience coaching teams and driving successful project outcomes.
• Knowledge of Agile methodologies and modern software development practices.
• Experience establishing and configuring project management tools for teams.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Experience managing quality assurance and testing processes .
• Experience managing and executing software release processes.
• Ability to effectively interface and collaborate with technical and engineering teams.

Desirable Skills & Experience

• Background in journalism, writing, communications, or marketing .
• Strong attention to detail and organizational skills.
• Familiarity with Search Engine Optimization (SEO) principles.
• Experience with Content Management Systems (CMS), such as AEM .
• Experience using SEO tools and analytics platforms.
• PMP (Project Management Professional) or PRINCE2 certification is highly preferred.
• Familiarity with project management and collaboration tools such as:
  • Airtable
  • Azure DevOps
  • Jira
  • Similar project management platforms
• Experience managing project budgets, resources, and staffing .
• Understanding of digital product development and modern web delivery practices.