ASSOCIATE PROGRAM

Ticket Operations Coordinator Location: 5800 Airline Drive, Metairie, Louisiana, United States of America Work Locations: New Orleans area & Pontchartrain Center, Kenner, LA What You’ll Be Doing: Maintain the Squadron ticketing system (SeatGeek), including event builds, pricing, inventory management, and invoicing. Process daily ticket sales orders and service requests. Oversee box office operations for all Laketown Squadron home games and team‑related events. Supervise part‑time box office staff at the Pontchartrain Center Box Office on Squadron event days. Support access control setup, testing, and entry management for games and events. Deliver exceptional customer service by resolving ticketing issues in real time to ensure a positive fan experience. Manage and maintain account information, including payments, seat relocations, upgrades, and account updates in accordance with organizational policies and procedures. Monitor and manage ticket inventory across single‑game and season ticket products. Build and manage ticket offers and promotional codes. Generate and distribute accurate reports related to ticket sales, attendance, and account activity. Serve as the primary ticket operations liaison for internal departments, including Ticket Sales, Corporate Partnerships, Basketball Operations, and Marketing. Support financial reconciliation and reporting in partnership with the Accounting team. Manage ticket requests for players, coaches, visiting teams, and league officials. Provide ticket operations support for the New Orleans Saints and Pelicans, including processing orders and assisting with game day operations as needed. What You’ll Bring: Bachelor's degree from an accredited university or college. 2+ years of experience utilizing ticketing systems and software (SeatGeek, Ticketmaster preferred). Proficiency in Microsoft Office Suite. Strong attention to detail and organizational skills. Outstanding customer service skills and a team‑player mindset. Successfully able to work independently, as well as in a group setting. Self‑starter with the ability to work both independently and collaboratively. Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment. Flexibility to work nights, weekends, and holidays in alignment with NFL, NBA, and G League schedules, working all home Squadron games. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. What We Offer: Medical, Dental and Vision Insurance options. 401K with employer contributions. Paid parental leave. PTO and paid holidays. Wellness Program. Customer Service Associate – Associate Program Location: New Orleans, LA (based in New Orleans, LA) Program Duration: 10‑month, full‑time, paid (June 8, 2026 – April 16, 2027) What you will be doing: Deliver exceptional customer service to Saints, Pelicans, and Squadron season ticket holders and fans. Support the execution of the Pelicans season ticket holder Crest & Crown Rewards program. Communicate with season ticket holders via phone and email to assist with reward selection and account needs. Execute game day reward experiences, including on‑court elements and fan interactions. Assist with the setup, execution, and breakdown of non‑game day events. Manage and distribute inventory for rewards and promotional items. Respond to inbound calls and emails, documenting all interactions in the CRM system. Assist with Ticket Sales staff scheduling for game days and events. Support the Ticket Sales team in executing client touchpoints and service initiatives. Provide support at the box office as needed. Coordinate deliveries and pickups for season ticket holders during business hours and game days. Track and maintain inventory for sales materials and promotional items. Assist guests with accessible seating needs and provide inclusive support to ensure a positive fan experience. Game Day Responsibilities Provide in‑venue customer service by answering questions, assisting fans, and delivering items. Set up ticket sales areas, reward stations, group spaces, and hospitality areas. Support giveaway distribution and assist customer service staff at entrances and activation points. Assist with group experiences and ensure all elements are executed as scheduled. Support guests requiring accessible seating and address in‑game service needs. What you’ll bring: Bachelor’s degree from an accredited university or college (preferred). Prior customer service experience (preferred). Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent verbal and written communication skills. Strong attention to detail and commitment to delivering a high level of customer service. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work extended and/or irregular hours, including nights, weekends, and holidays. Ability to lift and move items weighing up to 20 pounds. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. Flexibility to work nights, weekends, and holidays as dictated by games and the NFL and NBA schedules. Must live in, or be willing to relocate to, New Orleans or the surrounding areas. What We Offer: Medical Insurance Options. 401K Program with Company Contribution. Paid Holidays. Wellness Program and Gym Membership. Relocation Reimbursement if applicable. Ticket Operations Associate – Associate Program Location: Metairie, LA Program Duration: 10‑month, full‑time, paid (June 8, 2026 – April 16, 2027) What you will be doing: Oversee the processing and delivery methods of all plan ticket orders and requests. Assist with the maintenance of all accounts regarding seat relocations, upgrades, and editing of account information. Assist with daily financial reporting to the Financial department, including delivery of account payments. Assist in all areas of ticket operations and reporting on game days. Assist with managing single‑game and season plan inventory. Responsible for game day communication between Pelicans and Saints Ticket Operations and all box office staff. Possess knowledge of events in other departments to answer customer questions or direct them to the proper staff member. Assist with resolving customer complaints and troubleshooting ticket‑related issues. What you’ll bring: Bachelor’s degree from an accredited university or college. Excellent verbal and written communication skills. Strong teamwork mentality and enjoyment of helping others. Self‑motivated, organized, and able to solve problems in real‑time. Comfortable in a fast‑paced environment and respond well to changes in direction. Proficiency in Microsoft Office suite. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. Must live in, or be willing to relocate to, New Orleans or surrounding areas. Must be able to work all Saints and Pelicans home games. What We Offer: Medical, Dental and Vision Insurance options. 401K with employer contributions. Paid parental leave. PTO and paid holidays. Wellness Program. Group Service Associate – Associate Program Location: New Orleans, LA (based in New Orleans, LA) Program Duration: 10‑month, full‑time, paid (June 8, 2026 – April 16, 2027) What you will be doing: Support the Ticket Sales team in executing group client touchpoints and service initiatives. Answer inbound customer service calls and assist with general client inquiries. Provide support at the box office window as needed. Attend select client meetings to assist with service‑related details and logistics. Assist with the planning and execution of Group Department events and activations. Provide input on service components and the development of new group programs. Coordinate planning and communication for group Fan Experience Packages. Track and maintain inventory for group sales items and promotional materials. Assist in the creation and distribution of promotional materials related to group programs. Assistant in the setup of group Fan Experience Packages, hospitality areas, and group giveaways. Execute group experiences and ensure all group assets are delivered as scheduled. Support guests requiring accessible seating and assist with seating‑related needs. Provide on‑site support for group clients to ensure a positive game day experience. What you’ll bring: Bachelor’s degree from an accredited university or college (preferred). At least 1 year of customer service experience; experience in sports or entertainment preferred. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent verbal and written communication skills. Strong attention to detail and commitment to delivering a high level of customer service. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with Microsoft CRM and Archtics/SRO preferred. Ability to work extended and/or irregular hours, including nights, weekends, and holidays. Ability to lift and move items weighing up to 20 pounds. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. Flexibility to work nights, weekends, and holidays as dictated by games and the NFL and NBA schedules. Must live in, or be willing to relocate to, New Orleans or the surrounding areas. What We Offer: Medical Insurance Options. 401K Program with Company Contribution. Paid Holidays. Wellness Program and Gym Membership. Relocation Reimbursement if applicable. IT Support Specialist Locations: 1515 Poydras St., New Orleans, LA; 5800 Airline Drive, Metairie, LA; Smoothie King Center What You’ll Be Doing: Provide technical leadership in planning, implementing, and deploying the desktop environment for optimum IT function. Serve as primary contact for administration of desktop/laptop, hardware, software, telephone, printer, and peripheral equipment. Configure new desktops and mobile devices, ensuring a virus‑free environment at the desktop level. Plan and manage Windows upgrade and deployment processes/template standards, and perform new user setup and configuration changes to desktop/laptop environments as required. Troubleshoot system issues reported by users. Administer user accounts, including creation, modification, and removal of usernames and passwords. Other related duties as required. What You’ll Bring: University degree in computer science or equivalent experience. Relevant technical certifications preferred. Strong working knowledge of Windows desktop administration and troubleshooting; Mac OS experience a plus. Solid proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe applications. Strong troubleshooting, research, and implementation skills. Experience managing office and mobile telecommunications systems is a plus. Ability to carry a cell phone and respond to occasional 24/7 support requests; some travel required. Ability to lift and move computer equipment. Excellent customer service skills and ability to support internal users via phone, email, and in person. Strong communication skills and ability to work effectively across all levels of the organization. Ability to thrive in a small, fast‑paced, collaborative team environment. Flexibility to work nights/weekends as needed, including participation in an on‑call rotation. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. Must live in or be willing to relocate to New Orleans or the surrounding areas. What We Offer: Medical, Dental and Vision Insurance options. 401K with employer contributions. Paid parental leave. PTO and paid holidays. Wellness Program. Relocation reimbursement if applicable. Senior Director of Game Experience & In‑Game Production Locations: Ochsner Sports Performance Center (5800 Airline Drive, Metairie, LA 70003); Smoothie King Center; Caesars Superdome, New Orleans, LA What You’ll Be Doing / Responsibilities: Oversee and manage all elements of the Game Experience and In‑Game Production department, partnering with the VP, Brand Strategy to lead cross‑functional and strategic long‑term planning. Interview, hire, train, and develop full‑time staff members; guide them on best practices and development techniques for their staff (part‑time, seasonal team members). Areas of supervision include: Live Entertainment/Live Programming, In‑Game Production, Game Experience, and Entertainment Teams/Mascots (Includes Saints Cheer Krewe, PelSquad, Early Birds, Mascots, etc.). Challenge the team to conceptualize and continually produce innovative ways for the department to develop in‑stadium and in‑arena entertainment and enhance fan engagement year‑over‑year. Establish regular evaluation and analyze data to adapt the Game Experience and Production elements to deliver quality partner content that enhances the fan experience, event day execution, benchmark achievements, customer satisfaction and team synergy. Develop strong, collaborative relationships with the production, creative, digital media, analytics, sponsorship and marketing team stakeholders to ensure a good cultural foundation is established for leadership of departmental staff. Collaborate and effectively communicate with Football and Basketball Operations staff to coordinate purposeful and impactful in‑game elements to create an environment that helps our team win. Serve as the primary game experience/game presentation contact for NFL and NBA league needs to ensure compliance to league regulations and track/follow up on all aspects of Game Experience. Manage and allocate budgets and resources for game experience initiatives, including live entertainment, halftime shows, apparel, travel, logistics, etc. Act as executive producer of all games; actively manage lead showcaller on game day to ensure alignment across control room, video board, activations, in‑game elements, performances, halftimes, and other elements. Oversee creation and drafting of game day scripts for Saints and Pelicans home games using ShoFlo. Oversee the management of corporate partnerships in‑game asset inventory and lead regular communication with head of partnerships to assess needs for contractually obligated assets. What You’ll Bring: Bachelor’s Degree in Sports Management, Marketing, Communications, or a related field of study. 8-10 years’ experience producing live entertainment, preferably in the sports industry; prior experience in calling games is a strong preference, but not mandatory. 5-7 years of leadership experience to include development of both full‑time and part‑time staff, training, crewing of production and camera crew staff. Strong experience with brand campaign development, content creation, and customer engagement. A team player attitude, receptive to design critique and able to take feedback from multiple sources and incorporate it into cohesive creative assets. A passion for creating memorable fan experiences that contribute to the overall winning of games. Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills. Strong oral and written communication skills. Strong organizational and time management skills. Must possess the ability to walk, sit and stand while directing events long and potentially extended periods. Must possess the ability to work with technology and on a computer for long and potentially extended periods. Ability to work collaboratively with all levels of the organization. Availability and willingness to work extended hours, including nights, weekends and holidays. All Candidates Should Have: Commitment to community and a people‑first mindset. Strong teamwork and collaboration skills. Ability to celebrate individuality and value diverse perspectives. High integrity and a proactive, solutions‑oriented “winning” mindset. What We Offer: Medical, Dental and Vision Insurance options. 401K with employer contributions. Paid parental leave. PTO and paid holidays. Wellness Program. #J-18808-Ljbffr