Front Desk Associate at Sleep Inn & Suites Princeton WV

Job Description

Job Description

Front Desk Associate

Sleep Inn – Princeton, WV
Full-Time & Part-Time Opportunities Available

Sleep Inn Princeton is seeking friendly, dependable, and customer-focused individuals to join our Front Desk team. As the first and last person our guests interact with, you'll play a key role in creating an exceptional guest experience. If you enjoy helping people, working in a fast-paced environment, and being part of a supportive team, we'd love to meet you!

• Welcome guests with a warm, friendly, and professional attitude.
• Check guests in and out efficiently while ensuring a positive experience.
• Answer phone calls and assist with reservations and guest inquiries.
• Process payments and maintain accurate cash and credit card transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate guest records and follow company procedures.
• Promote hotel amenities and local attractions when appropriate.
• Keep the front desk, lobby, and work area clean and organized.
• Follow brand standards, safety procedures, and hotel policies.
• Assist with other hotel duties as needed to support the overall operation.

• Excellent customer service and communication skills.
• Positive attitude with a strong work ethic.
• Reliable attendance and punctuality.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and the ability to learn hotel management software.
• Strong attention to detail and problem-solving skills.
• Ability to work evenings, weekends, and holidays as needed.
• Previous hotel or customer service experience is preferred but not required —we'll train the right person!

• Competitive pay
• Flexible scheduling
• Opportunities for advancement within a growing hotel management company
• Supportive team environment
• Paid training
• Employee hotel discounts 
• Health benefits available for eligible full-time employees

At Sleep Inn Princeton, we believe great hospitality starts with great people. If you're ready to make a difference every day and grow your career in hospitality, we'd love to hear from you! Apply today!