Hydraulic Systems Inside Sales Consultant

Job Description

Job Description

Shape customer outcomes as our Hydraulic Systems Inside Sales Consultant

At FORCE America, Inc. (100% employee‑owned; serving on- and off-highway mobile markets for 70+ years), you’ll be the trusted point person for customers who rely on our hydraulic and mechanical systems. From our on-site location in Savage, MN, you’ll field inquiries, prepare quotes, coordinate with our Outside Sales teammates, and offer first-line technical guidance that keeps customers moving.

A day in the role

You start by reviewing overnight requests, prioritizing urgent pricing and availability checks. You jump into our ERP to enter component and sub-assembly quotes, pick up overflow calls on common product lines, and provide updates on order status. Midday, you troubleshoot a basic system question, collaborate with an Outside Sales partner on a dedicated account’s service needs, and negotiate to maintain healthy margins. You wrap by documenting follow-ups and supporting small research projects for the Inside Sales II/III team.

What you’ll do

• Serve a designated customer base with accurate pricing, availability, and order status updates.
• Handle overflow inquiries on common product lines, current orders, escalation needs, and part availability.
• Enter components and sub-assemblies for sales orders and quotations in our ERP.
• Deliver administrative support: manage email/fax correspondence and issue return authorizations.
• Protect profitability by meeting or exceeding minimum margin expectations.
• Complete component pricing/availability lookups swiftly and accurately.
• Assist Inside Sales II/III and Outside Sales with research, small projects, and pricing tasks.
• Coordinate closely with Outside Sales to meet service needs for a dedicated customer base.
• Other duties as assigned.

What you bring

• High School Diploma or GED (required); 5+ years of relevant experience preferred.
• Clear, confident communication—written and verbal—primarily over the phone.
• Strong urgency, prioritization, and follow-through to meet customer expectations.
• Meticulous attention to detail and patience in complex or time-sensitive situations.
• Proficiency with Microsoft Outlook, Excel, Word, and familiarity with FORCE America’s ERP.

Work environment and physical expectations

**Work Environment: **The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office conditions, with periodic exposure to warehouse/assembly areas.
• Warehouse/assembly areas may include proximity to moving mechanical parts and equipment, heavy components, electrical shock risk, compressed air, and chemical exposure.

**Physical Requirements: **The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent customer interaction; some situations may be stressful.
• Ability to move efficiently from call to call.
• Primarily sedentary role with periods of sitting, standing, walking, bending, squatting, twisting, lifting, and grasping.
• Regular reaching and fine motor tasks such as typing and mouse use.

Employee ownership + benefits

We offer competitive pay, the pride of employee ownership, and comprehensive benefits, including:

• 401(k) with matching
• Dental, vision, and health insurance
• Health savings account and flexible spending account
• Life insurance
• Paid time off
• Retirement plan
• Referral program
• And more!

Join us in Savage, MN and help customers get the right hydraulic and mechanical solutions—fast.