Practice Manager (Upton Cardiology) - 40 hours, days

Exemption Status: Exempt Hiring Range: $91,644.80 - $164,944.00 Final offer may vary within this range based on experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8am-4:30pm Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000-2821 Upton Cardiology This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process. Major Responsibilities Assists in development and maintenance of a patient-centered, seamless health care delivery system that provides high-quality health care in settings that are attentive to patient convenience and satisfaction. Serves as a liaison between group administration, group practice physicians, and a variety of hospital departments and functions (Information Systems, Finance, Purchasing, Human Resources, Engineering, Billing Office, etc.) to foster efficient operations and administration. Works with marketing representative and outside sources to develop marketing campaign of selected sites; coordinates photos and advertisements for new physicians and practices who join the group; coordinates seminars and presentations by advertising, setting up site, etc. Fosters an environment that provides excellent customer service to both internal and external customers; coordinates patient satisfaction survey; maintains supply of printed materials; coordinates label printing and mailing; coordinates coding and sending to survey company. Resolves patient complaints as required; maintains results in database and creates statistical reports and graphs that provide meaningful information to Administration and group members; distributes results and surveys to group members as appropriate. Participates in overall strategic planning of the group; assists practices and physicians with achievement of managed care, operating, and financial benchmarks; monitors physicians' financial performance and productivity; assists physicians in meeting guidelines and implements changes where appropriate; develops plans to grow individual practices; develops and implements systems to maximize revenues and reduce costs where appropriate. Reports on a variety of administrative or operational problems; recommends corrective action, and fosters changes as directed. Responsible for coordination and implementation of training needs of staff and others for assigned software components; coordinates specific application training needs for staff such as patient registration, scheduling of patients, charge entry, and medical record processes with available resources. Responsible for a variety of practice management related special projects. Serves as liaison to information systems department to ensure information system policies and procedures are applicable to support efficient community-based practice; recommends revisions as necessary; ensures information system policies, procedures and performance standards are implemented in community-based practices. Provides on-site support to troubleshoot problems with software operations; evaluates information system practices within individual sites; advises management of variances and makes recommendations for improvements. Participates in special projects as needed, such as practice start-up or practice closure. Position Qualifications License, Certification and Education Required: BSBA in Business Administration, Information Technology, or equivalent. Preferred: None listed. Required Experience and Skills Minimum of 3 years supervisory experience. Minimum of 5 years directly related work experience in physician practices. Prior leadership experience with proven team building. Exceptional analytical skills necessary to perform various data analysis techniques, review statistical data for departmental planning and control, prepare and maintain budgets, and problem solve. Knowledge of medical practices procedures and a variety of computerized software applications such as EPIC, Word and Excel. Excellent organizational, written and verbal communication skills. Preferred Experience and Skills None explicitly listed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status, or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible. #J-18808-Ljbffr UMass Memorial Health