Desktop Technician
HonorVet Technologies
Desktop Technician
The Desktop Technician works under the supervision of professional information technology staff to provide basic support services and assistance, performing routine information systems related tasks in a centralized IT organization. The Desktop Technician will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Ability to stand, walk, bend, lift up to 40 pounds and follow directions.
Two (2) years of highly specialized clerical experience involved an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
A high school diploma or equivalent.
Local to LA County candidates only. Travel is required for all DPSS locations throughout LA County. Individuals must have a valid driver's license with no restrictions and their own car for transportation; mileage will not be paid by DPSS. Individuals will use their own cell phone and DPSS will not pay phone bills or extra charges. This is a short-term position for a project that is scheduled to take 1 to 3 months.
$36 - $43.27 per hour
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