Resident Manager

Job Details Job Location: Los Angeles, CA 90065 Position Type: Full Time Salary Range: $29.00 - $30.50 hourly Travel Percentage: None This property is a 43‑unit complex serving residents 55 years or older and/or disabled. Position Overview: The manager will collect and process rent, delegate tasks to team members (maintenance technician and social service/activity coordinator), handle work order entry and closing, perform move‑in and move‑out duties, retrieve and process payables on time, maintain organized resident files, interview applicants from a waiting list, work with maintenance on unit turns, assist residents with the recertification process, train new staff, and cultivate a positive team environment. What We Offer Pay: $29.00–$30.50 per hour Schedule: Full‑time (40 hours per week), Monday–Friday, 8:00AM–5:00PM Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match Time Off: Paid vacation and 15 paid company holidays Key Responsibilities Oversee day‑to‑day property operations, ensuring consistent implementation of community policies and compliance standards. Prepare and submit weekly and monthly reports, and support the development of the annual operating budget. Manage accounts receivable and payable, including rent collection/processing and timely submission of payables. Supervise and delegate tasks to the Maintenance Technician; monitor work orders, unit turns, and property upkeep. Perform administrative functions such as move‑in/move‑out processing, resident file management, and applicant interviews from the waiting list. Support residents through the recertification process and address resident concerns in a timely, professional manner. Train and onboard new staff while fostering a positive, collaborative team culture. Monitor community appearance and ensure maintenance issues are addressed promptly. Maximize occupancy, minimize lost rent, and ensure the property operates in the owner’s best interest. Carry out additional duties as assigned to support departmental and company objectives. Financial Management Understand financial goals, operate the asset in the owner’s best interest in accordance with Policies & Procedures Manual. Maintain accurate records of all community transactions; submit rent rolls, delinquency reports, move‑in/move‑out data, etc., in a timely manner. Daily review of property Yardi dashboard. Review vacant and available units to ensure timely move‑ins. Prepare annual budgets and income projections accurately and on time. Ensure all rents and late fees/check charges are collected, posted, and deposited promptly. Generate necessary legal action documents, and process them in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines. Communicate with vendors/contractors concerning scheduling, billing, vendor relations and certificates of insurance. Ensure invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds. Leasing Ensure property is rented to fullest capacity and lost rent is minimized. Utilize the Yardi leasing workflow from initial contract through approval or denial of tenancy, and move‑in. Employ marketing strategies to secure prospective residents. Confirm leasing staff techniques are effective in qualifying and securing future residents. Gather market competition information and file relevant data. Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up‑to‑date information when requested. Represent the company in a professional manner at all times. Administrative Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow. Have working knowledge of California landlord/tenant law and common procedures and notices. Confirm all leases and corresponding paperwork are completed and input accurately and on a timely basis. Ensure current resident files are properly maintained and in required order. Ensure all administrative paperwork is accurate, complete and submitted on a timely basis. Ensure compliance with all applicable affordable housing programs. Lead emergency team for community; ensure proper response and handling of all community emergencies with staff, residents, buildings, etc., within company guidelines to minimize liabilities. Resident Retention Conduct quarterly resident meetings. Address resident concerns and requests on a timely basis to ensure resident satisfaction. Participate in resident social service programs and/or coordinate resident activity programs. Develop and/or implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters). Ensure distribution of all company or community‑issued notices (e.g., bad weather, emergency). Consistently implement community policies. Daily review of all emails and respond within 24 hours. Personnel Management Screen, hire, orient and train new personnel using company directives. Improve staff efficiency through ongoing training, instruction, counseling and leadership. Plan weekly and daily brief meetings with staff to review schedules, work order status and assignments. Coordinate maintenance schedule and assignments with Maintenance Supervisor. Administer performance action plans consistently and on a timely basis; document appropriately and communicate with Human Resources; terminate when necessary. Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment. Ensure all administrative personnel processes (performance evaluations, salary reviews, online timekeeping, status changes) are handled timely. Maintenance Maintain community appearance and ensure repairs are noted and completed on a timely basis. Ensure models and market‑ready apartments are regularized for quality and quantity. Communicate service‑related needs to maintenance and ensure request procedures are followed, recorded, and residents are updated. Safety Learn and ensure compliance with all company, local, state and federal safety rules. Correct unsafe conditions promptly. Direct staff to follow a “safety first” principle. Qualifications College degree preferred. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred. Minimum of 2 years on‑site as an Assistant Community Manager; 3 years supervisory experience in a customer‑service related business with appropriate certification(s) and/or prior experience as Community Manager may be considered. Affordable housing or permanent supportive housing experience required. Achieve Fair Housing certification prior to interaction with prospects or residents. Competent personal computer skills: keyboard, internet search, math, Microsoft Office Suite/Office365 (Word, Excel, Outlook) and property management software applications. Valid Driver’s License, reliable transportation and current auto insurance; driving for company business may be required. Knowledge of OSHA laws and regulations. Participate in training to comply with new projects, programs or existing laws. Work evenings and weekends on call as needed. Present self in a neat, clean and professional manner at all times. Comply with expectations as demonstrated in the Employee Handbook. Background and drug screening required; a conviction will not necessarily disqualify you from employment with WSH Management. Company Information WSH Management has managed senior and multifamily properties for over 25 years, operating more than 60 properties in California and employing over 200 staff. Equal Employment Opportunity WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. Reasonable accommodations for the hiring process will be made when needed. WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO. #J-18808-Ljbffr WSH MANAGEMENT INC