Front Desk Coordinator | Infusion Therapy

divh2Front Desk Coordinator | Infusion Therapy/h2pPflugerville, Texas, United States/ppFT Front Desk Coordinator | Austin Market Location(s): Pflugerville Infusion Center Full-Time | Monday - Friday | 8:00 AM - 5:00 PM/ppWere looking for a Front Desk Coordinator with more than just a friendly face were looking for a calm, capable operations pro whos ready to help redefine the patient experience from the moment someone walks through our doors./ppThis is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, youll be a key part of what makes IVX Health feel exceptional./ppAbout the Role/ppAs a Front Desk Coordinator, youll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued./ppWhat Youll Do/pulliLead First Impressions Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care/liliManage Scheduling and Coordination Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place/liliEnsure Operational Excellence Verify patient insurance, update demographic information, and collect copays with accuracy and integrity/liliCollaborate with Clinical Teams Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience/liliMaintain an Inviting Space Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment/liliSupport Across Centers Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days/li/ulpWhat Were Looking For/pulli13 years of front desk or administrative experience in a medical or healthcare setting/liliHigh School Diploma or GED required/liliStrong understanding of insurance verification, billing basics, and the patient intake process/liliProficiency in EHR/EMR systems and scheduling software/liliKnowledge of medical terminology and patient-facing protocols/liliExceptional customer service and communication skills/liliAbility to multitask in a fast-paced environment while staying organized and accurate/liliQuick learning agilityyou adapt fast, absorb new processes quickly, and stay ahead of the curve/liliAdaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows/li/ulpWhy Youll Love IVX Health/ppWere not just redefining care for our patients were redefining it for our teams, too. When you join IVX, youll find:/pulliPredictable Hours: MondayFriday, regular business hours with rotating Saturdays/liliSupportive Culture: Work with a compassionate, values-driven team/liliProfessional Growth: Tuition reimbursement, CEU access, and development opportunities/liliComprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more/liliLife-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits/li/ulpAbout IVX Health/ppIVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohns Disease, and Multiple Sclerosis. Were transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as wellwe empower our team to thrive while living our core values: Be Kind, Do Whats Right, Never Settle, Make It Happen, and Enjoy the Ride./ppOur Mission: To improve the lives of those we care for by redefining the care experience/ppOur Vision: To be the nations preferred destination for pharmaceutical care of complex chronic conditions/ppOur Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence/ppBenefits We Offer/pulliComprehensive Healthcare Medical, dental, and vision coverage, including prescription drug plans and telemedicine services./liliFlexible Savings Options Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs./liliSupplemental Protection Accident, critical illness, and hospital indemnity plans to provide additional financial security./liliDependent Care FSA Pre-tax savings for eligible childcare and dependent care expenses./lili401(k) Retirement Plan Secure your future with a competitive company match./liliDisability Coverage Voluntary short-term and long-term disability plans to protect your income./liliFertility and Family Support Resources and benefits designed to support fertility care and family planning./liliLife and ADD Insurance Financial protection for you and your loved ones./liliCounseling and Wellness Support Free resources to support emotional, physical, and financial well-being./liliEducation Assistance Tuition reimbursement and certification support to help you grow in your career./liliContinuing Education Access to a CEU library for ongoing professional development./liliCharitable Giving and Volunteer Program Matched donations and paid volunteer time off to support causes you care about./liliEmployee Referral Bonus Earn rewards for helping us find top talent./li/ulpNote: Benefits may vary by employment type. Contact HR for details on eligibility and coverage./ppEEO STATEMENT/ppIVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy/p/div