Assistant Center Manager - European Wax Center (University Place)

Job Details Job Location: 3556 Market Place W Suite 110 - University Place, WA 98466 Salary Range: $19.00 - $21.00 Hourly Title Assistant Center Manager Reports To: Center Manager Classification: Hourly + Bonus Supervises: Guest Service Associates and Wax Associates Job Summary The Assistant Center Manager (ACM) supports the Center Manager in ensuring every guest has a memorable and inviting experience, while delivering the company's desired financial results. This includes consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching and center cleanliness. The position requires the sale of retail products and wax passes. Duties and Responsibilities Guest Experience Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door. Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends. Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results. Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression. Sales Leadership Produces results consistent with monthly goals, managing productive center shifts to ensure the center meets and exceeds key performance objectives. Leads Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Partners with Center Manager to take smart risks and seek creative value-added solutions to challenges. Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover by sharing best practices. Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability. Celebrates positive Associate performance and partners with District Manager/Center Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvement Plans when necessary, in a fair and consistent manner. Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center. Analyzes business reports, creates and executes Action Plans in partnership with District Manager/Center Manager to improve results. Talent Management Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver desired results. Motivates and trains all Associates through brand programs in sales, guest service and product knowledge. Understands and communicates the company's vision and core values to promote teamwork, and partners in building a team focused on driving the growth of the center. Maintains an open center environment where Associates are free to express concerns without fear of retaliation. Motivates Associates to take action to achieve sales goals and drive positive results daily. Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates, and Corporate Office. Communicates effectively with the Center Manager, Associates, and peers, including cascade of information necessary to manage the business. Visual Management Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with company standards. Implements all promotional and visual marketing moves as directed. Ensures the center is neat, clean and organized, lobby is filled to correct capacity and all products and marketing are represented as directed. Maintains all brand visual and cleanliness standards. Operational Management Ensures compliance with company standards per the Center Operations User Guide. Ensures Wax Associates are properly licensed. Manages and adjusts schedules and daily tasks to meet business goals. Supports Center Manager in Loss Prevention guidelines through proper inventory procedures. Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard. Follows all safety standards to ensure a safe work environment. Supports Center Manager in meeting or exceeding monthly budget targets for sales, cost of goods, labor, and administrative. Other duties as assigned. Qualifications Knowledge and Skill Requirements Understands the business of Revealing Beautiful Skin and can utilize Key Performance Indicators to drive positive business performance. Places the guest first, coaches Associates to connect with guests, builds brand loyalty and establishes a loyal guest base through behavior, product presentation, and service. Is self-motivated and a go getter, accountable, punctual, organized, and reflects the Brand. Leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others. Has an open and flexible schedule. Can communicate effectively through written and verbal interactions. Can learn and operate a POS system. Flexible to work at other centers. The duties of this position may change from time to time. Affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive. #J-18808-Ljbffr NORTH AMERICAN WAX COMPANY LLC