Branch Operations Specialist

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Starting Pay: $18.50-$21.00/hour

Position Summary

This position falls within Deposit Operations, the operational unit primarily responsible for:

• CIF & document management
• CIF, account & debit card maintenance
• Safe deposit management
• Exception item processing, including the handling of unposted items, NSF items, stops and overdrafts
• Check adjustments & chargebacks

• Fraud monitoring Debit card
• Debit cards disputes and compromised cards
• Mobile deposits
• Reg D monitoring
• Year end processing

• Foxtrot management and ad hoc reports
• Audits
• CD/IRA management
• Sweep Repurchase accounts

Primary Accountabilities

• Verifies maintenance transactions as defined by procedure. Reviews checking, savings, money market, NOW, safe deposit, debit card and CD/Time Deposit standard reports and processes. Inputs corrections for minor issues/discrepancies as discovered.
• Escalates questionable transactions, unresolved, and recurring issues to management in a clear and timely manner.
• Validates stop payments added to the system to ensure they are complete; Corrects input as needed.
• Able to handle the daily processing and balancing of exception items which includes both paid and returned NSF items, unposted items and check adjustments.
• Able to handle the daily processing of debit card fraud claims. Has a good understanding of Reg E and meets all timeframes as outlined within this regulation.
• Review daily fraud alerts for potential fraud patterns and trends.
• Processes mobile deposit corrections and meets timelines for file submission.
• Processes general ledger and account level monetary transactions as required.
• Researches and resolves issues that surface on customer deposit accounts. Observes all security, privacy and compliance requirements.
• Able to support the sweep repurchase product on a daily basis and confirms customer notifications are precise and timely.
• Monitors excessive transaction activity (Reg D) on deposit accounts and handles violations according to procedure. Creates appropriate customer communications and performs maintenance to accounts as required.
• Manages year-end processing and reporting which includes escheatment, B notices and tax corrections.
• Able to develop, publish and run foxtrot scripts as needed. Generates ad hoc reports upon request.
• Manage requests for audit documentation as needed.
• Possess good knowledge of CD/IRA core module.
• Quality assurance and mailing of CD/IRA interest and distribution checks.
• Complete returned mail processing.
• Processing of CSI Miami repurchase agreement accounts and e-notice generation to customers for securities allocation.
• Scan foreign checks received from branches to TIB for collection processing.
• Maintains a thorough understanding of the banks deposit products, deposit transactions codes and other appropriate deposit settings and related functionality.
• Manages Lawyer Trust Fund reporting.
• Validates IRA distributions to ensure accurate customer reporting.
• Assists with conversion process as needed.
• Assists with the resolution of system/processing issues.
• Works independently and requires minimum manager oversight.
• Considered a subject matter expert on one or more bank products.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Associates degree OR 1-3 years or more of relevant banking experience in related area.
• Proficient in Microsoft Office Suite.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at View email address on click.appcast.io .

Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Compensation details: 18.5-21 Hourly Wage

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