Customer Service Representative (CSR)

Join Mechanical Group as a Customer Service Representative

Mechanical Group is seeking a highly organized and customer-focused Customer Service Representative (CSR) to support our growing HVAC-R operations in Las Vegas, NV. This role is ideal for an experienced professional who thrives in a fast-paced service environment, communicates confidently with customers, and understands the importance of organization, urgency, and professionalism.

You will serve as a key point of contact for customers and field operations, helping coordinate service requests, maintain scheduling accuracy, and ensure an exceptional customer experience from start to finish. This position plays a critical role in supporting the daily success of our service department.

You will join a rapidly expanding HVAC-R platform that prioritizes operational excellence, customer satisfaction, and team collaboration. This role offers the opportunity to work closely with leadership and field teams while helping support high-level commercial service operations across multiple markets.

Your professionalism, communication skills, and organization will directly impact customer retention and operational efficiency.

Provide exceptional customer service and phone support for incoming service requests and customer inquiries.

Coordinate scheduling and dispatch support using ServiceTitan.

Communicate effectively with technicians, customers, and internal teams to ensure smooth service operations.

Maintain accurate customer records, notes, and scheduling information within company systems.

Handle high call volumes professionally while maintaining a positive and solution-oriented attitude.

Assist with administrative support tasks including work order updates, customer follow-ups, and service coordination.

Ensure customers receive timely updates regarding appointments, scheduling, and technician arrival times.

Support field operations by helping maintain organized communication between office and field teams.

Minimum of 5 years of experience using ServiceTitan in a service-based environment.

Strong customer service and phone communication skills.

Highly organized with strong attention to detail and multitasking abilities.

Comfortable handling high call volumes and fast-paced workflows.

Professional demeanor with confidence speaking to customers and field staff.

Strong computer and data entry skills.

Ability to work independently while supporting a collaborative team environment.

Previous experience in HVAC, plumbing, mechanical, or service-related industries preferred.

Dispatching or scheduling experience is a plus.

Experience supporting commercial service operations preferred.

Competitive hourly pay ranging from $19 – $24 per hour based on experience.

Medical, dental, and vision insurance options.

401(k) retirement savings program.

Paid time off including holidays and vacation.

Stable full-time schedule with long-term growth opportunities.

Supportive and team-oriented work environment.

Monday through Friday

7:00 AM – 3:30 PM PST

Onsite – Las Vegas, NV

Office-based role supporting service operations across multiple markets.

Mechanical Group is an elite HVAC-R service platform specializing in high-demand commercial environments across California, Nevada, and Texas. We are technician-led and growth-oriented, with plans to acquire multiple companies annually through 2028. We provide the stability of a large organization with the heart and influence of a private shop.