Permit Clerk

Permit Clerk Customer Service

This is advanced clerical work processing applications for building and sign permits. This work involves routing plans, reviewing incoming documents to ensure easy plan review and answering all questions pertaining to permit submission and permit processing. Work is performed under general supervision.

Essential Job Duties

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Ability to respond to high volumes of telephone calls and walk-in customer inquiries courteously and professionally.
• Ability to provide public general information concerning the City and other governmental agencies.
• Provides exceptional customer service and accurate information to internal and external customers in person and over the phone.
• Although speed is not a factor, typing skills are required.
• Ability to learn and retain construction terminology. A background in construction is helpful but not required.
• Schedule inspections via phone or in person.
• Ability to move quickly from one task to another.
• Below positions shall be cross trained for back-up/fill-in purposes.
• Establish and maintain good, effective, and respectful relationships with the development community.
• Perform all functions and responsibilities according to the Palm Beach County Code of Ethics and Florida State Statutes 112.313.
• Fosters positive employee relations and employee morale on a City-wide basis.

Minimum Qualifications

High school graduation or possession of an acceptable equivalency diploma. Two (2) years experience in responsible office work, construction related work preferred. Knowledge of general office procedures. Knowledge of construction terminology and documents. Knowledge of telephone etiquette. Knowledge of the uses of a computer and equipment. Ability to work effectively with various people. Ability to communicate effectively with customers. Ability to work under pressure and meet deadlines. Ability to follow directions. Ability to follow through on designated tasks. Ability to handle numerous tasks at once. Skill in typing, filing and research techniques. Skill in operating office equipment. Ability to communicate effectively in oral and written form. Ability to adapt to an evolving and continually improving environment.

Supplemental Information

Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit at a desk and view a display screen for extended periods of time. Ability to enter data at a prescribed rate of speed. Works inside in an office environment.

Benefits

Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.