Spa Concierge/Front Desk Receptionist

About Woodhouse Spa Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com. Role Summary Spa Concierge is the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest’s experience is memorable and enjoyable from start to finish. Primary Responsibilities Being a steward of the Woodhouse brand. Serving as primary support for the spa’s manager, therapists, and guests. Ensuring every guest has a friendly, inviting, and memorable experience. Answering incoming calls, listening to guests’ needs to schedule appointments or provide service recommendations, and collecting payment for services. Partnering with therapists to increase guest retention by scheduling the next appointment during checkout and promoting recommended products. Educating guests on the Woodhouse experience, including a warm welcome, introduction to the locker room and amenities, and helping them have a seamless experience. Driving service and retail sales by educating guests on products and services, and assisting the concierge team in reaching monthly retail sales goals. Remembering small details that make Woodhouse Spa special, such as guests’ favorites, birthdays, and anniversaries. Working weekends and some holidays. Complying with all company policies and procedures. Maintaining regular and consistent attendance. Working well with other team members, managers, and guests. Qualifications High school diploma or equivalent required. Ability to work in a fast‑paced environment and maintain professionalism. Ability to pivot and navigate through change management. Comfortable interacting with guests in a spa setting. Leadership experience in a similar role, front‑office operations, or retail sales experience preferred. Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales. Proficiency in English (reading, writing, and verbal). Computer proficiency. Previous customer service and telephone reservations experience. Job Classification Classification: Part Time 25 hours a week max Saturday or Sunday required Physical Demands Ability to stand and bend over for extended periods. Ability to lift up to 45 lbs. #J-18808-Ljbffr The Woodhouse Spas Corporation