Spa Concierge/Front Desk Receptionist

Job Description

Job Description

About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
woodhousespas.com.

As a Spa Concierge , you are the first and last impression for each guest who enters the spa,
making you a critical team member in delivering service that exceeds expectations. Your role is
pivotal in ensuring that every guest's experience is memorable and enjoyable from start to
finish.

Primary Responsibilities:
Being a steward of the Woodhouse brand.
Serves as primary support for the spas manager, therapists, and guests.
Ensures that every guest has a friendly, inviting, and memorable experience.
Answers incoming calls, and listens to our guests needs to schedule appointments or
provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention by
scheduling the guests next appointment during checkout and promoting the
recommended products.
Educates guests on the Woodhouse experience including a warm welcome,
introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.

• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.

Qualifications:
High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change management.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role, front-office operations, or retail sales experience preferred.
Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.

Spa Concierge

• Classification: Part Time
• 25 hours a week max
• Saturday or Sundays Required

Physical Demands:
Ability to stand and bend over for extended periods.
Ability to lift up to 45 lbs.