Climbing Wall Specialist & Customer Experience Leader

Climbing Associate As a Climbing Associate, you will drive the engagement, training and educational programs for both teammates and customers in all aspects of climbing. You will monitor climbing activities and provide assistance to climbers, direct the workflow, and oversee the daily operations of the climb department under the direction of the Lead and the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed. Role Responsibilities Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in line with the company's service and selling standards. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and experience levels. Teach instructional lessons as needed or requested. Uphold company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc. Assist Climbing Lead with team-building events at the rock wall with guides. Operations Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining company loss prevention standards and controls. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintain confidentiality of all company information. Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect. Take an all-hands‑on‑deck approach to support the team across the store. Perform other tasks as assigned by management. Physical Security & Safety Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field. Ensure the safety and security of teammates, athletes and property per local regulations. Ensure all certifications are completed and up to date. Teammate Traits Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Ensures Accountability Customer‑Focus Collaborative Instills Trust Decision‑Quality/Decision‑Making Abilities Action‑Oriented Qualifications Prior retail experience preferred. Climbing certification required. Applicants must be at least 18 years old to comply with applicable labor laws and job‑specific requirements. #J-18808-Ljbffr Dick's Sporting Goods