Customer Experience Lead-Pearland Town Center
$16.25 per hourVictoria's Secret
Customer Experience Lead-Pearland Town Center
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
- This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Minimum Salary: $16.25
Maximum Salary: $20.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications:
- Passion for Victoria's Secret Brand.
- Demonstrates excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Benefits:
- Paid parental leave to bond with your new addition
- 401(k) savings plan with company match
- Merit increases and performance bonuses
- On-the-spot recognition and rewards for a job well done
- Employee stock purchase program
- Merchandise discounts
- Medical, dental, vision, and pharmacy coverage
- Tuition reimbursement
- Commuter benefits
- Employee Assistance Program, including those who live with you
- Description A Victoria’s Secret & Co Customer Experience Lead is a values‑based leader who delivers exceptional customer and associate experiences to drive and grow top‑line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience...Suggested
- Victoria's Secret is seeking a Customer Experience Manager in Pearland, Texas. This role is pivotal in leading the sales floor to enhance customer experiences and drive top-line sales through effective team management and coaching. Responsibilities include maintaining visual...Suggested
- A family entertainment company in Pearland is seeking a motivated Manager to lead and develop a team, ensuring exceptional customer service. The ideal candidate has at least 1 year of management experience, preferably in hospitality, and is skilled in communication and...SuggestedWeekend work
- Regus Management Group, LLC in Pearland, Texas is looking for a Community Associate to work closely with customers, providing administrative support and customer service.... ...have at least one year of customer service experience and be able to manage multiple tasks efficiently...Suggested
- Allied-Fire-Protection, Lp is seeking a Data Center Fire Sprinkler Designer in Pearland, TX. This role involves designing code-compliant fire sprinkler... ...candidate has at least 3 years of fire sprinkler design experience and proficiency with relevant design software. #J-188...Suggested
- Allied Fire Protection is seeking a Data Center Fire Sprinkler Designer in Pearland, Texas. This role requires a skilled professional to design fire sprinkler... ...packages. The ideal candidate will have significant experience with fire sprinkler design, BIM coordination skills,...
- ...AG is seeking a Service Value & Success Manager based in Pearland, Texas. In this role, you will drive customer value through high-touch Success Journeys, partner with customers to align on their goals, and lead engagements that enhance outcomes. Requirements include a...
- ...agencies and investors. We Are Valiant With over 37 years of experience, Valiant Residential is a next-generation property management leader... ...personnel. Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment. Ensure all...For contractorsWork at officeLocal areaImmediate startWeekend workAfternoon shift
$15.25 per hour
...Tools is seeking a full-time Senior Retail Stocking Associate in Webster, Texas. This role is crucial for ensuring a positive customer experience while handling various sales transactions and maintaining store organization. Candidates should have a passion for retail and...Hourly payFull time- Future Opening: Smoothie King Team Captain - Pearland Pkwy/518 Part Time • Smoothie King... ...place for you! Must have some management experience preferably in food service.... ...quality product and service to our Guests Lead by example and exemplify the Smoothie King...Part timeShift workNight shiftAfternoon shift
- Randalls in Pearland is seeking a Produce Manager to lead the Produce Department, ensuring fresh, high-quality fruits and vegetables while driving sales and providing an exceptional customer experience. This role includes managing daily operations, overseeing ordering and...
- ...Cashier and/or Stocker position in Pearland, Texas. This role involves assisting customers, managing merchandise, and handling cash registers while leading the store in the absence of... ...school diploma and some supervisory experience. Key responsibilities include ensuring...
- Carter's/OshKosh is seeking a Part Time Sales Manager in Pearland, Texas, to be the brand's face for families. This role involves enhancing customer experience, leading team efforts, and fostering an inclusive environment. The ideal candidate should possess strong communication...Part timeFlexible hours
- ...and milestones for countless customers and colleagues. Those stories... ...through the customers' eyes, leading initiatives to increase... ...passion for the perfect customer experience drives the service team to maintain... ...in one of our distribution centers, enhancing our online...Full timeWork experience placementFlexible hoursWeekend workAfternoon shift
$18.45 per hour
Regus is seeking a Community Associate in Pearland, Texas. In this role, you will assist customers with administrative needs while fostering a positive community... ...workplace culture. Ideal candidates should have experience in customer service and strong communication...Hourly pay- LSCRE in Pearland, Texas, is looking for a Community Manager to oversee property operations and enhance resident experiences. Primary responsibilities include directing a team, managing daily operations, ensuring compliance with housing standards, and maintaining property...
- A property management firm located in Pearland, Texas, is seeking a Community Manager to oversee daily operations and lead their team. Your role will involve maintaining efficient... ...safety, and providing excellent resident experiences. The ideal candidate should possess...
- ...educational programs for both teammates and customers in all aspects of climbing. You will... ...climb department under the direction of the Lead and the Assistant Store Manager.... ...selling standards. Ensure the customer experience includes product experts who provide consultative...Local area
$44.1k - $63.9k
...Travel Center Assistant Manager Pilot Flying J is seeking an experienced Retail Assistant... ...sales and profit objectives as well as customer satisfaction. The Retail Assistant... ...include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or...Weekly payFlexible hoursNight shiftWeekend work- Keep Pearland Beautiful in Pearland, Texas is seeking a Recycling Supervisor to oversee operations at the recycling center. The role involves supervising technicians, ensuring compliance with... ..., at least 2 years of supervisory experience, and strong communication skills....Full time
- ...providing comprehensive care to the Pearland community since 2010. We... ...Animal Hospital is centered on ensuring pets receive the... ...Description Your Impact as a Lead Veterinary Assistant As a Lead... ...standards. Enhancing Client Experience: You will provide exceptional...Hourly payLocal areaShift workWeekend work
- Valiant Residential is looking for a Community Manager in Pearland, Texas, to manage daily operations of the apartment community. Responsibilities... .... The ideal candidate has over 3 years of property management experience and excellent communication skills. Valiant Residential offers...
- The Guitar Center Company in Webster, Texas, is seeking a Lessons Lead to enhance customer and student experiences through engaging sales of lesson and rehearsal packages. The ideal candidate will possess over 3 years of relevant experience in musical instruction, showcasing...
- The City of Pearland, TX is seeking a Recreation Specialist to implement nature-based educational... ...offerings at the Delores Fenwick Nature Center. Candidates should hold an associate's... ...recreation and possess prior management experience. Responsibilities include program...
- ...managing staff, and ensuring park regulations are followed. The ideal candidate will possess excellent communication skills, management experience, and must complete safety training. A flexible schedule and competitive pay are among the perks offered for this role. #J-18808-...Flexible hours
- ...managing employee relations. A typical day involves supervising park guests, enforcing park rules, and ensuring an enjoyable customer experience. Management experience is essential, alongside a flexible schedule and competitive pay. Altitude Trampoline Park is committed...Flexible hoursShift work
- ...encouraged and welcomed. As a leading industrial distributor (and... ...industrial products to all types of customers takes special skill and that'... ..., Galena Park, and Bay Town. This is an existing territory... ...1+ year outside sales experience with a tangible product OR 2+...Full timeLocal areaImmediate start
$25.76 - $27.89 per hour
The City of Pearland, TX is seeking to hire a full-time Lead Operator - Surface Water to lead and improve aspects of... ...salary of $25.76-$27.89 based on experience and qualifications. There is also... ...to the city's recreation fitness center, employee assistance program,...Hourly payFull timeWork experience placementRotating shift$19 - $32 per hour
Walmart in Pearland, Texas, is looking for Home Associates to provide exceptional customer service by greeting customers and assisting them on the salesfloor. You will recommend merchandise based on customer needs and maintain home displays throughout the day. This full...Hourly payFull time$54k - $58k
...understanding client needs and providing quality contractors. The ideal candidate will be fluent in Spanish and English, have customer or sales experience, and thrive in a team-oriented environment. Aerotek offers a competitive salary of $54,000 - $58,000 plus bonuses and...Temporary workFor contractors
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Lead-Pearland Town Center. Be the first to apply!
- customer retention Pearland, TX
- customer marketing Pearland, TX
- customer satisfaction Pearland, TX
- work from home customer Pearland, TX
- airport customer experience specialist Pearland, TX
- customer experience Pearland, TX
- customer experience agent Pearland, TX
- customer experience associate Pearland, TX
- customer experience analyst Pearland, TX
- manager customer experience Pearland, TX

