Complex Accounts Receivable Clerk

Complex Accounts Receivable ClerkHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.The Complex Accounts Receivable Clerk is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with Highgate Hotel's policies and procedures.ResponsibilitiesAssist the sales effort in establishing customer credit in accordance with Highgate Hotel's policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.Provide customers with accurate and timely invoices, statements and schedules.Respond effectively to customer inquiries in a timely fashion across all hotels within the market cluster. Communicate all issues and/or disputes to operating departments and supervisor.Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.Keep supervisor informed of any unusual events and/or deviations of policies or procedures.Develop an understanding of various credit accounts including but not limited to Group, Airlines, and Wholesale accounts.Ensure overall guest satisfaction.Maximize productivity, identify problem areas, and assist in finding and implementing solutions.QualificationsHigh School diploma or equivalent required.At least one year of progressive experience in a hotel or related field preferred.Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines across all properties.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the cluster accounting office.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectivesMust be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.BenefitsWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributionsPaid holidaysPaid vacationPaid sick leave (provided in accordance with applicable law)Employee assistance program (EAP)Educational opportunities / Tuition reimbursementPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law For Employees Based in Washington: 8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of servicePaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar yearUp to 20 days of paid vacation per year, based on classification and length of service6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. For Employees Based in California: 8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.**The above-referenced benefits do not apply to part-time positions Highgate Hotels