Administrative Specialist II / Titling & Licensing Specialist III

Job Overview Do you have experience in customer service? Do you enjoy working with the public? Are you detail‑oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! This position is located in the Charleston (10) DMV Branch Office in North Charleston, SC. There will be 3 positions filled from this posting. Responsibilities of the Titling & Licensing Specialist III Examines, accepts, prepares, enters and prints all documents required in issuing drivers’ licenses, beginner permits and identification cards for all classes, as well as original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. Includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Creates and performs edits of the customer’s name and address fields. Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and verifying correct customer numbers. Processes motor vehicle registration requests, researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Verifies visual eye screening by physicians eye statement or a SCDMV eye test machine; reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation; processes motor voter applications. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements; greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers. Collects all required fees and donations for the Donate Life Fund; reconciles and prepares individual daily reports and refund request documents; computes vehicle sales taxes and makes weight adjustments to the vehicle record file; receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests; performs routine maintenance on equipment; keeps work area clean, neat and fully stocked; resolves customer problems and inquiries through customer record research. Manages and maintains transaction payments via cash, credit card, check or money order; maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. Relocation Note The position may require relocation to an office within 30 miles of the current office if business needs require. The relocation cannot exceed 30 miles from the current office. Agency Requirements A high school diploma or equivalent plus clerical experience. Before being certified to administer CDL knowledge skill tests, must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Additional Requirements Ability to retain knowledge of DMV policies and procedures and explain them to customers. Able to pass New Employee Training and have a working knowledge of the Phoenix System and related hardware. Ability to work under pressure during peak workload periods. Reports directly to the Assistant Branch Supervisor. Requires regular supervision with defined actions, work products, and processes. Tasks completed in a climate‑controlled office setting. Work requires sitting and/or standing for prolonged periods, walking and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training. Benefits Health, dental, vision, long‑term disability and life insurance for employees, spouse and children (available for temporary employees working over 30 hours per week). 15 days annual vacation leave per year. 15 days sick leave per year. 13 paid holidays. State Retirement Plan and Deferred Compensation Programs (optional for temporary employees). An exceptional Employee Assistance Program at no cost to the employee or household members. Equal Employment Opportunity The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including lactation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr