Teller Supervisor

FGP has partnered with a local credit union in Simpsonville to hire a Teller Supervisor to lead day-to-day teller operations, oversee branch cash controls, and support a high-service, member-first culture. Responsibilities: Lead daily teller activities and ensure outstanding member service. Own branch resolution for out-of-balance situations, escalations, account research, and error correction. Manage branch cash controls: vault/teller cash, negotiables inventory, cash limits, logs, and required reporting. Conduct surprise cash counts and ensure documentation/compliance is maintained. Supervise, coach, and develop Tellers/MSRs (training, feedback, evaluations, hiring, and disciplinary actions as needed). Support ATM operations (service calls, cash replenishment, balancing). Maintain and improve teller/new account procedures—updating documentation and using tools to streamline processes. Ensure compliance with BSA/AML requirements and related internal controls. Assist with audits (logs, negotiable instruments, accounts, CDs, IRAs) and report findings appropriately. Ensure accurate/timely processing for IRAs, dividends, CDs, and member postings. Assist with escheatment/abandoned property reporting and member records. Help maintain proper disclosures and marketing materials for staff use. Support scheduling to ensure adequate coverage and smooth member traffic flow. Stay current on regulatory updates (including Reg CC and Reg E ). Qualifications: 3–5+ years of branch banking experience (required) 5+ years in a retail/branch leadership role (preferred) Proven leadership results (hiring, training, coaching, performance management) Strong communication skills (written/verbal) and a high level of professionalism/ethics Strong research, problem-solving, and time-management skills; ability to multitask #J-18808-Ljbffr