Shift Leader

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD. This is our purpose. Our team brings this to life by focusing on what’s really important: TEAM, GUEST, BUSINESS. It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Position Overview The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities Demonstrate mastery of the DOING of Team Member with ease, enthusiasm and excellence. Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen. Think strategically about maximizing product sales and waste management. Demonstrate “total store vision” to take ownership of the look and feel of the store. Be knowledgeable about the deployment for the day and the associated roles and responsibilities. Consistently leverage effective communication on the floor during the shift. Anticipate the needs of the team and guest and address situations before they become problematic. Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks. Take ownership not only for the current shift but also the shift that follows. Ensure the team is executing SOP and quality standards correctly and consistently. Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role. Train the team on role responsibilities, product knowledge and promotional items. Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned. Actively develop Team Members and discuss career and professional growth. Live the Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. Take ownership of impact on others and manage how they show up. Demonstrate confidence and own decision‑making responsibility as Manager on Duty. Show resilience under pressure and bring calm in critical moments. Bring joyfulness to leading the team, serving guests and being a community member. Seek to serve and create success for others. Bring enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow. Show humility and curiosity needed to lead a diverse group of people and eagerness to grow and learn. Give powerful feedback and look for the biggest impact by coaching the team from commitment, not compliance. Take ownership and strive to make a positive impact on others. Seek to create an inclusive and inspiring culture on every shift with every team member. Take full ownership of personal development and actively seek feedback and growth opportunities. Skills and Qualifications Required At least 1 year of leadership, restaurant, retail or customer service experience or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader. Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age. Preferred High school diploma or GED equivalent. A valid driver’s license and reliable transportation. Physical Requirements The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. The duties may be performed with or without reasonable accommodations. Compensation $12.75 - $21.25 per hour (starting pay is subject to Local and State Minimum Wage regulations; ranges reflect what employer reasonably expects to pay). The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. Equal Employment Opportunity Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand Caribou Coffee #J-18808-Ljbffr