Delivery Manager

Job Description

About ITC Infotech:

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role - Delivery Manager

Location - Tempe, AZ

Start Date - Immediate

Job description:

Role Overview:

The objective is to bring in a Delivery Manager with a strong technical background who can take end-to-end ownership of delivery coordination across all offshore-supported projects, covering both EPAM (other vendor)-managed engagements and our internal workstreams. The role will help establish a consolidated view of delivery progress, dependencies, risks, and release readiness across teams, while supporting a smooth transition of the existing responsibilities.

Key Requirements and Expectations:

• Technical Background: Overall 15+yrs, A strong engineering background with a good understanding of SDLC, technical dependencies, architecture, and delivery processes. Hands-on coding is not required, but the person should be technically proficient enough to engage effectively with engineering teams (good to have understanding on Snowflake, AWS stack, Airflow orchestration, Creating Jira user stories )
• Should be willing to co-ordinate with vendor resources along with Onsite/offshore co-ordination experience.
• Experience handling multiple projects/ large team (> 50 members team as a minimum)
• Proactive and strong analytical skills
• End-to-End Delivery Ownership: Drive delivery commitments, track milestones, manage dependencies, identify risks, and proactively resolve blockers across multiple teams and projects
• Cross-Team Coordination: Coordinate offshore engineering teams working across different codebases and workstreams, ensuring alignment on priorities, timelines, and deliverables
• Release and Deployment Management: Own delivery coordination from development through higher environments and production, including release planning, readiness reviews, and launch coordination
• Stakeholder Communication: Effectively bridge engineering teams, project managers, and leadership by translating technical complexities into clear delivery updates, risks, and action items
• Global Team Collaboration: Work effectively across multiple time zones, including the US, Brazil, Europe, and India, with sufficient overlap to support both offshore and onshore teams without requiring the offshore team.
• The key expectation is that this person combines engineering expertise with a delivery-management mindset and previous project manager experience and can take ownership of execution, coordination, and successful delivery outcomes, rather than focusing solely on project tracking and status reporting

Education

• Bachelor’s or Master’s degree in Commerce, Engineering, Computer Science, Data/Analytics, or related fields.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.