Sales Support Specialist

Sales Support Specialist Allegan, MI Advanced Architectural Products is seeking a full-time Sales Support Specialist who is an energetic individual to perform a variety of functions that include providing technical support, behind-the-scenes paperwork, and traffic logistics for our sales team and key partners. Candidate must be organized, customer-focused, and comfortable learning a technical product line. Experience with Microsoft Office and CRM systems is required. The preferred candidate is someone who has worked in construction, building products, or manufacturing. This position is on-site in Allegan, MI; remote work may be considered for the right candidate. This is a great opportunity to join a rapidly growing company in an exciting and fast-paced environment! A2P provides innovative solutions for improved continuous insulation and building enclosure systems and has a passion for developing customer advocates resulting in profitable growth. A2P specializes in continuous insulation by providing one of a kind composite sub-framing system, including GreenGirt CMH™, GreenGirt Steel™, and SMARTci® that meets all ASHRAE requirements for commercial building envelopes. Responsibilities: Serve as the behind-the-scenes support for the Director of Sales and Regional Sales Manager, keeping quotes, orders and paperwork moving so they can stay in front of customers. Prepare quotes, proposals, bid packages and submittal documents from sales and estimating inputs. Act as the day-to-day contact for Top Partner accounts on quotes, orders, lead times and shipment status. Process purchase orders and order changes, confirming details with partners before release to production. Answer first-level technical questions on GreenGirt and SMARTci systems and send product data sheets, installation guides, test reports and warranty documents. Route complex engineering or code questions to the right internal expert and track them to closure. Coordinate production schedules and ship dates with the plant and the Sumner, WA distribution center. Schedule freight: request carrier quotes, book LTL and flatbed shipments, prepare bills of lading and track deliveries. Coordinate job-site delivery requirements and handle freight claims, returns and credit memos. Maintain accurate account, contact and opportunity records in HubSpot and produce weekly and monthly sales reports. Manage calendars, travel and meeting logistics for sales leadership and help prepare for partner reviews and trade shows. Able to work on multiple projects with changing priorities. Reliable, self-disciplined and detail driven. Problem solver who communicates early when issues arise. Qualifications: Associate degree or equivalent work experience; Bachelor’s degree in business, construction management or a related field preferred. 5+ years of experience in sales support, inside sales, customer service or order management, ideally in manufacturing, construction or building products. Experience scheduling freight, working with carriers or preparing shipping documents is highly desirable. Familiarity with construction documents such as drawings, specifications, submittals and RFIs is a plus. Strong proficiency in Microsoft Office, especially Excel and Outlook; CRM experience required (HubSpot preferred). Excellent organizational, written, and verbal communication skills is a requirement. Ability to manage many open items and deadlines at once with a high level of accuracy. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work location: in-person Job Type: Full-time Education: Associate degree or equivalent work experience; Bachelor’s degree in business, construction management, or a related field (preferred) Pay: $50,000.00—60,000.00 per year Schedule: Monday to Friday Work Location: 959 Industrial Drive, Allegan, MI 49010 (on-site) #J-18808-Ljbffr