Member Relations Rep - Lumberton

Position: Member Relations Rep - Lumberton

Type: Full Time

Location: Lumberton, Texas

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You’re the friendly face people look forward to seeing. Let’s put that to work.

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

We’re looking to add a Member Relations Representative to our staff in the Jasper Area , someone who’s as comfortable balancing a cash drawer as they are having a conversation with a member about their next big goal.

What you’ll be doing:

This is more than just a member relations representative role. It’s a chance to build trust with our members while helping with everything from deposits and withdrawals to opening new accounts and solving everyday problems. Some days will be fast paced, others more routine but every day, you’ll make a difference.

• Greeting every member with warmth and professionalism.
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Sell cashier checks, money orders and miscellaneous items; Redeems savings bonds.
• Helping members with debit card issues, check orders, and account updates.
• Open and perform maintenance of all types of member accounts and services
• Open, close and maintain safe deposit boxes
• Process members check orders and stop payment requests
• Quote all applicable rates, fees and member account information
• Approve checks up to assigned limit
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)
• Maintaining confidentiality and following policies with care

What we’re looking for:

• Previous teller and member services experience is preferred
• A high school diploma (or equivalent)
• A heart for service and team first attitude
• Strong communication skills: you know how to listen and connect
• Professional appearance and demeanor
• Someone who can stay upbeat and focus in a busy, people facing environment

Why DuGood?

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.

Ready to join a team that feels like family?