General Manager

Job Description

Job Description

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

Are you a strong leader with multiple years of Restaurant and Retail management experience ready to take on new challenges and help us grow? Then join the Tailwind team! At Tailwind, we pride ourselves on delivering exceptional food and service to travelers from around the globe. As a leader in airport food, beverage and retail, we’re committed to providing a unique and memorable experience for our guests. As the General Manager, you will be responsible for ensuring the smooth and efficient operations of our business, while maintaining the highest standards of customer service. Your main objective will be to drive profitability and growth, while maintaining a positive and productive work environment for our team. 

Tailwind encourages Veterans and Military family members to apply!

Area of responsibility include, but are not limited to:

• Monitor and control payroll and other expenses.
• Manage both Retail and Restaurant operations.
• Adhere to F&B budgets.
• Develop and implement strategies to achieve business goals and objectives. 
• Create schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings.
• Directs food and beverage services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction.
• Participate in weekly department head meetings & individual meetings as needed to meet business plan objectives and provide the appropriate communication and direction.
• Implements food and beverage financial strategies by anticipating requirements, trends and variances; develops budgets and capital expenditure plans; develops action plans, measures and analyzes results, initiates corrective actions, minimizing the impact of variances.
• Controls F&B supplies by meeting with sales representatives; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Keeps F&B equipment operating by enforcing adherence to operating instructions.
• Maintains safe, secure, legal and healthy work environment by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures.
• Maintain the integrity of company proprietary information and protect company assets.
• All other duties as assigned, planned or un-planned.

Qualifications/Skills:

• Knowledge of food and beverage industry trends
• Experience in managing food costs and PL management
• Proven track record of driving business growth and profitability
• Strong leadership and people management skills
• Excellent communication and interpersonal skills

Requirements:

• 2-5 years of General Manager experience required
• Must be able to pass a background check
• Must have reliable transportation
• ServSafe
• Food Handlers

Benefits:

• Paid training. 
• Management bonus program. 
• Paid time off (PTO).
• Retirement. 
• Health, Dental and Vision offered.  

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at View email address on click.appcast.io.