Area Customer Service Coordinator

Job Title

Strong customer service orientation and professional demeanor — must be approachable, responsive, and solution-focused at all times in a client-facing environment.

Experience in mailroom operations, including heavy shipping and receiving environments: High-volume shipping and receiving experience

International shipping knowledge and processing

Handling and processing incoming and outgoing mail and packages

Experience using FedEx, UPS, and other shipping systems/applications

Comfortable working in fast-paced, physically demanding environments

Responsibilities

• Ability to stand, walk, and be on your feet for extended periods throughout the entire shift. Ability to lift, move, and handle boxes up to 50 pounds consistently throughout the day. Proficient with Microsoft Office Suite (365).
• Support multiple customer locations in the Southern Los Angeles area (Torrance, Playa Vista, Hawthorne, and surrounding areas).
• Services may include mail, shipping/receiving, copy center, reception, hospitality, and conference room setups.
• Must have strong customer service experience, be flexible with location changes and work hours, and be adaptable to various working environments across different customer verticals (Legal, Healthcare, Insurance, Education, etc.).
• Candidate must be proactive and able to absorb training effectively.
• Duties vary by site, and the temp must be able to work independently or with Ricoh team members.
• Parking availability varies by site; some locations do not validate parking. Daily costs may vary depending on location.

Qualifications

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources •Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #IND0626