Regulatory Compliance Supervisor

Regulatory Compliance Supervisor Position Title: Regulatory Compliance Supervisor - ( 26141472 ) Job Description The Public Service Commission seeks a Regulatory Compliance Supervisor to lead the agency’s regulatory compliance activities and functions. This position provides primary support and coordination for the consumer assistance, telecommunications, transportation, and water and sewer programs. It also includes direct supervision of 2 full‑time and 3 part‑time staff. This role offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who find the work to be interesting, meaningful, and critical to our agency’s goal of serving the citizens of Montana extraordinarily well. Responsibilities Performs management functions, including hiring, firing, performance management, discipline, work distribution, and employee development. Directly supervises and mentors five staff positions including temporary staff as needed. Handles elevated disputes between regulated companies and their customers. Receives, records, assesses, and prepares reports of complaints or requests from consumers for assistance, including documenting findings and resolutions and communicating trends to the commission. Implements commission‑delegated authority to act on uncontested utility applications. Reviews industry‑specific agency regulations and statutes governing applications and presents recommendations to the commission. Oversees and prepares reports and recommendations regarding disposition of dockets and matters of noncompliance. Facilitates and processes public comments on commission proceedings as needed. Contributes to consumer information, public relations, and education materials and disseminates content through social media, website, print, and other means. Corresponds with representatives of regulated companies and federal representatives to obtain information and monitor industry trends and government policies. Presents and participates on the website committee, and other committees as requested. Assists with development of the commission’s annual report, performance report, and annual plan. Knowledge, Skills, and Abilities Knowledge of supervisory principles, practices, and techniques. Excellent verbal and written communication skills. Excellent customer service and phone acumen. Microsoft Office Suite proficiency, including Excel, Word, Outlook, and PowerPoint. Flexibility, impartiality, and attention to detail. Strong organizational, analytical, investigative, and problem‑solving abilities. Ability to quickly become highly proficient in the effective use of the Department’s electronic case management software platform. Ability to maintain positive attitude and function effectively even when dealing with strict deadlines, unexpected changes, upset customers, or other potentially stressful situations. Ability to provide effective team leadership. Ability to establish cooperative relationships and develop positive working relationships. Minimum Qualifications Bachelor’s degree in business or a related field. Three years of directly related work experience. Two years of supervisory experience. Other combinations of education or experience may be substituted. Salary $70,720.00 - $74,880.00 yearly Benefits Telework Eligibility: Telework Eligible (Full‑time telework is not available. Telework schedule must be supervisor approved.) Health Insurance, Paid Leave & Holidays, Retirement Plan Special Information: This position may be eligible for a statutory base pay increase effective on July 1, 2026. Equal Employment Opportunity Statement State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. #J-18808-Ljbffr