Dental Practice Manager
$30 - $40 per hourSNI USA Inc
A non-profit in Philadelphia is looking for a Dental Practice Manager
Job Summary:
CORE MANDATE
Oversee administrative, operational, and financial functions of integrated dental services to ensure smooth daily operations, regulatory compliance, financial sustainability, and high-quality patient care (p. 1).
KEY RESPONSIBILITIES
1. Department Leadership & Operations
Job Summary:
- Organization: Non-profit healthcare organization)
- Location: Philadelphia, PA
- Compensation: $30.00 - $40.00 per hour (based on experience)
- Contact: David Celeste
- Reports To: Director of Operations
- Collaborators: Dental Director
CORE MANDATE
Oversee administrative, operational, and financial functions of integrated dental services to ensure smooth daily operations, regulatory compliance, financial sustainability, and high-quality patient care (p. 1).
KEY RESPONSIBILITIES
1. Department Leadership & Operations
- Function as administrative manager and operations leader
- Coordinate compliance with HRSA, CDC, OSHA, and the Pennsylvania Dental Practice Act.
- Conduct on-site mock inspections and implement corrective measures.
- Monitor operational productivity and establish workflows to decrease costs .
- Guide strategic planning, resource allocation, and operational policy enforcement .
- Lead daily huddles and manage staff scheduling, punctuality, and time-off coverage
- Provide backup front-desk reception support when staffing levels are low
- Order office supplies and approve clinical supply inventory requests.
- Oversee departmental cleanliness and ensure a safe working environment.
- Manage IT needs by submitting tech tickets and managing clinical system access.
- Submit property management work orders for building maintenance.
- Partner with Revenue Cycle Management to optimize coding, billing, and collections .
- Maintain knowledge of accepted insurance fee schedules and recommend new payers
- Train reception staff on procedural eligibility, fee structures, and frequency limits
- Manage consistent patient insurance eligibility and financial liability checks.
- Execute uniform sliding fee assessments for uninsured or underinsured patients
- Enforce No Surprises Act compliance so patients understand owed fees
- Process invoices for dental lab work, clinic supplies, and employee expenses
- Manage multi-provider schedules for dentists, residents, and dental students.
- Mitigate patient no-shows and coordinate triaging for dental emergencies.
- Handle patient record requests per HIPAA and state regulations.
- Document and resolve patient complaints to maintain service excellence
- De-escalate agitated visitors and manage patient behavioral contracts or discharges.
- Manage the end-to-end dental preauthorization and clinical referral tracking process
- Complete non-covered services disclosure forms for insured patients
- Track dental lab cases to ensure timely delivery before patient appointments..
- Ensure all patient paperwork is scanned into charts rapidly
- Recruit, interview, hire, orient, and train dental front desk staff
- Set performance goals, conduct progress reviews, and execute evaluations
- Oversee the Dental Assistant Supervisor to support Dental Assistants and EFDAs
- Manage conflicts, implement disciplinary actions, and coordinate with HR
- Lead monthly dental team meetings and review/approve departmental payroll
- Secure staffing partnerships with temp agencies and dental assistant schools.
- Manage administrative supervision and orientation for students, interns, and volunteers.
- Coordinate external vendors for laundry, lab pickups, and technical maintenance.
- Build relationships with community organizations to promote outreach services
- Streamline bidirectional patient referrals with medical and behavioral health teams
- Serve on the Quality Committee to execute quality projects (PDSA cycles)
Vacancy posted 4 days ago
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