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Dental Practice Manager

$30 - $40 per hour

SNI USA Inc

A non-profit in Philadelphia is looking for a Dental Practice Manager
Job Summary:


  • Organization: Non-profit healthcare organization)
  • Location: Philadelphia, PA
  • Compensation: $30.00 - $40.00 per hour (based on experience)
  • Contact: David Celeste
  • Reports To: Director of Operations
  • Collaborators: Dental Director

CORE MANDATE
Oversee administrative, operational, and financial functions of integrated dental services to ensure smooth daily operations, regulatory compliance, financial sustainability, and high-quality patient care (p. 1).
KEY RESPONSIBILITIES
1. Department Leadership & Operations
  • Function as administrative manager and operations leader
  • Coordinate compliance with HRSA, CDC, OSHA, and the Pennsylvania Dental Practice Act.
  • Conduct on-site mock inspections and implement corrective measures.
  • Monitor operational productivity and establish workflows to decrease costs .
  • Guide strategic planning, resource allocation, and operational policy enforcement .
2. Daily Office & Staff Management
  • Lead daily huddles and manage staff scheduling, punctuality, and time-off coverage
  • Provide backup front-desk reception support when staffing levels are low
  • Order office supplies and approve clinical supply inventory requests.
  • Oversee departmental cleanliness and ensure a safe working environment.
  • Manage IT needs by submitting tech tickets and managing clinical system access.
  • Submit property management work orders for building maintenance.
3. Financial Sustainability & Revenue Cycle
  • Partner with Revenue Cycle Management to optimize coding, billing, and collections .
  • Maintain knowledge of accepted insurance fee schedules and recommend new payers
  • Train reception staff on procedural eligibility, fee structures, and frequency limits
  • Manage consistent patient insurance eligibility and financial liability checks.
  • Execute uniform sliding fee assessments for uninsured or underinsured patients
  • Enforce No Surprises Act compliance so patients understand owed fees
  • Process invoices for dental lab work, clinic supplies, and employee expenses
4. Patient Care & Front Office Oversight
  • Manage multi-provider schedules for dentists, residents, and dental students.
  • Mitigate patient no-shows and coordinate triaging for dental emergencies.
  • Handle patient record requests per HIPAA and state regulations.
  • Document and resolve patient complaints to maintain service excellence
  • De-escalate agitated visitors and manage patient behavioral contracts or discharges.
5. Clinical Workflow & Administrative Oversight
  • Manage the end-to-end dental preauthorization and clinical referral tracking process
  • Complete non-covered services disclosure forms for insured patients
  • Track dental lab cases to ensure timely delivery before patient appointments..
  • Ensure all patient paperwork is scanned into charts rapidly
6. Team Development & HR
  • Recruit, interview, hire, orient, and train dental front desk staff
  • Set performance goals, conduct progress reviews, and execute evaluations
  • Oversee the Dental Assistant Supervisor to support Dental Assistants and EFDAs
  • Manage conflicts, implement disciplinary actions, and coordinate with HR
  • Lead monthly dental team meetings and review/approve departmental payroll
7. Partnerships & Community Integration
  • Secure staffing partnerships with temp agencies and dental assistant schools.
  • Manage administrative supervision and orientation for students, interns, and volunteers.
  • Coordinate external vendors for laundry, lab pickups, and technical maintenance.
  • Build relationships with community organizations to promote outreach services
  • Streamline bidirectional patient referrals with medical and behavioral health teams
  • Serve on the Quality Committee to execute quality projects (PDSA cycles)
Vacancy posted 5 days ago
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