Sr Business Process Consultant

Business Process Consultant Task List

Contractor, through the selected candidate, must perform the following tasks as assigned by the Departments Contract Manager and described in the list below:

• Prepare deliverables identified by the FDACS Functional Manager, within the timeframe specified by the Contract Manager(s). Deliverables the Contractor will be responsible for producing include, but are not limited to:

1. Current (AS IS) business process and customer journey maps
2. Process Improvement Logs
3. Requirements and acceptance criteria for Future (TO BE) business processes and customer journeys
4. Process-focused Gap Analysis
5. Solution-focused Gap Analysis
6. Information Technology (IT) Solution Requirements
7. Business Process Models (Diagram and Narrative)
8. Entity Relationship Diagrams (ERD)
9. Data Dictionaries
10. Data Flow Diagrams
11. Business Process Re-engineering (BPR) Plans
12. Remediation Implementation Plans
13. Cost Benefit Analysis
14. User Stories
15. Acceptance Criteria
16. Business Cases

• Comply with OATS Administrative Policies and Procedures by working directly with the Departments Contract Manager throughout the PO term.
• Prepare ISDM or SDF documentation that indicates the project complies with OATS policies and procedures. Apprise OATS staff on ISDM or SDF information as directed by the Departments Contract Manager.
• Communicate relevant information to project teams and stakeholders in a timely manner.
• Facilitate meetings throughout the term of the PO. At a minimum, meeting responsibilities include:

1. Proofread meeting documentation to ensure use of proper grammar and consistent font styles.
2. Attend the meeting and communicate with attendees in a clear, concise, and constructive manner.
3. Provide meeting documentation in the format designated or approved by OATS.
4. Make necessary meeting arrangements and create needed artifacts to fulfill meeting objectives.
5. Create a meeting agenda and send it to attendees in advance of the meeting.
6. Keep meeting notes highlighting key action items and decisions and indicating clear due dates with any next steps needed. Send copies of the meeting notes to attendees within three (3) Business Days following the meeting.

• Address project team conflict and communication problems proactively.
• Review required documentation evidencing the deliverable for completeness and correctness before submitting to the Project Team and Stakeholders. Obtain acceptance and approval of deliverables from the Contract Manager and appropriate Stakeholders.