ITS Support Specialist (17599)

Responsibilities Provide end-user workstation support; troubleshoot and mitigate problems related to computer hardware and computer software applications; perform initial computer hardware and software setup; analyze issues, develop solutions, and install/implement computer software and hardware; work with FAMU and FSU University-wide subject matter experts as needed to provide computing solutions for users; support media equipment and services for technology-enhanced class & conference rooms; provide direct support for the continual operation and maintenance of all the media equipment in the facilities, including projectors, televisions and digital displays, technology podiums, sound systems, microphones mixers, cameras, video and sound editing equipment, video-equipment, document cameras; and routinely test and review media equipment for quality control and reliability. Minimum Qualifications A high school diploma and four years of related experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Recommended Competencies Strong knowledge of the Microsoft Windows operating system and related tools; Solid skills in maintaining personal computers utilizing Windows and MacOS operating systems; Awareness of instructional computing and audio/visual needs, practices, and technologies as used at the College of Engineering; Strong customer service and communications skills; Strong troubleshooting and problem‑solving skills; Ability to document and explain technical information; Ability to organize activities, create schedules, and log events; and Ability to work independently and to function well in a team setting. Preferred Qualifications Previous professional experience in Windows computer support; Audio/visual and classroom support experience is a definite plus; Excellent customer service skills are essential; A+ certification or equivalent knowledge is important; and The selected candidate will respond to user‑impacting incidents, handle computer installations and troubleshooting, and provide essential classroom support. Anticipated Salary Range Salary will be commensurate with education and experience. Pay Plan This is a USPS (University Support Personnel System) position. Conditions of Employment Successful candidate is subject to a pre‑employment screening which includes a review of criminal records, reference checks and verification of education. An official college transcript, a high school diploma, or other educational documents must be submitted, where applicable, at the time of employment. Only United States citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Federal law requires proof of authorization to work in the United States. Some states require additional documentation such as the selective service registration. In accordance with Section 110.1128 of the Florida Statutes, employment is prohibited for any male born after October 1, 1962, who failed to register with the Selective Service. Equal Opportunity / Access Florida A&M University is an Equal Opportunity Employer. Schedule Unless otherwise specified, schedule is Monday‑Friday, 8:00 a.m. – 5:00 p.m. #J-18808-Ljbffr Florida Agricultural and Mechanical University