MFMP ePROCUREMENT SUPPORT SPECIALIST - 72004246

Requisition No: 875852 Agency: Management Services Working Title: MFMP ePROCUREMENT SUPPORT SPECIALIST - 72004246 Pay Plan: Career Service Position Number: 72004246 Salary: Up to $59,000 Posting Closing Date: 05/26/2026 Position is located in Tallahassee, FL Position Overview and Responsibilities This position is responsible for providing functional support and oversight of the MyFloridaMarketPlace (MFMP) eProcurement system tools, performing constant and consistent monitoring of users’ operational use to recommend process improvements. The position supports the tracking, analysis, and reporting of utilization metrics to drive compliance, improve adoption, and inform strategic decision-making. The position is responsible for researching, implementing, and documenting new areas of process improvement to achieve significant and measurable results and benefits. This effort directly advances the agency’s mission – to deliver innovative, resource‑saving solutions to continually improve customer service. Support and Oversight Collaborate with internal stakeholders to establish utilization metrics for state agencies, including purchase order, and provide user functional support of MFMP tools (Vendor Information Portal, AOD, Tableau, etc.). Provide onboarding & access management, including the creation of new user accounts, assign permissions, and manage user licenses for various IT tools. Resolve non‑technical, application‑level issues (e.g., forgotten passwords, user interface errors, workflow interruptions). Create and maintain user guides, FAQs, and step‑by‑step documentation for commonly used tools. Act as the primary contact for MFMP tool vendors to report bugs, request features, and follow up on issues. Conduct training sessions or webinars to educate users and stakeholders on new features or best practices in supported tools. Process Improvement Conduct audits of current MFMP tool workflows, analyzing how users and stakeholders use MFMP tools. Identify bottlenecks, redundant tasks, and areas of user frustration. Map "current‑state" and "future‑state" processes using flowcharts to visualize improvements. Create, maintain, and update standard operating procedures (SOPs), and user guides for MFMP tools. Translate complex technical changes into clear, user‑friendly documentation for non‑technical users. Develop training materials and conduct workshops to onboard users and stakeholders on new or updated IT tools. Analyze support ticket trends to identify training gaps and proactive initiatives to reduce recurrent issues. Serve as a "Super User" to provide best‑practice guidance on tool use. Relationship Management Build and maintain strong working relationships with key internal and external stakeholders. Maintain a comprehensive understanding of MFMP’s program and customer structure and key stakeholders within state agencies, the MFMP program, and DMS leadership. Serve as the primary point of contact between the MFMP team and prioritized state agencies. Conduct regular check‑ins with agency representatives to gather feedback and address any concerns. Establish a feedback mechanism to document and address concerns, suggestions, and issues resulting from utilization efforts. Collect and analyze feedback from agency staff to identify any challenges or resistance to change. Collaborate with internal stakeholders to incorporate user feedback into potential logged change requests (CRs) and system investigation requests (SIRs). Monitor agency progress of utilization efforts by conducting regular check‑ins. Develop and share best practices for using MFMP applications across all agencies. Compliance Tracking Monitor MFMP tools (Vendor Information Portal, AOD, Tableau) to ensure operational and performance optimality. Track and report on performance metrics such as system latency, CPU utilization, disk space, and application response times. Identify alerts/anomalies and follow standardized procedures (SOPs) to scale issues to appropriate technical teams. Generate recurring reports on SLA compliance, uptime statistics, and recurring ticket trends. Maintain up‑to‑date documentation on monitoring procedures, alert thresholds, and troubleshooting guides. Act as main liaison of MFMP tools and OIT staff. Knowledge, Skills, and Abilities Knowledge of Chapter 287, Chapter 215, Chapter 119, Florida Statutes. Knowledge of technology: eProcurement systems (Ariba), Microsoft Office (Excel, Word, PowerPoint, Publisher), Adobe products. Ability to monitor for, identify, and document process improvements. Ability to interact effectively and influence at all levels of the enterprise without the benefit of complete positional authority. Ability to maximize use of technology to gain effectiveness and meet required deadlines. Ability to keep the focus on change, communicate regularly, and back up action plans with deadlines and progress reports, driving issues to closure. Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes. Excellent presentation, team building, and leadership skills. Skill in managing internal and external customers and stakeholders. Ability to provide feedback to various stakeholders. Ability to travel within the state up to 25% of working days. Minimum Qualifications High school diploma or equivalent (college experience preferred but not required). Three years of professional project management/change management/consulting or system support experience. Preferred Qualifications Experience in change management, acting as a change agent, or leading a project centered on business process changes. Experience compiling analytical reports and presenting the data to senior management. Agency experience with MyFloridaMarketPlace (buyer, approver, or other user). Experience in a Business Process Outsourcing model from the customer perspective. Professional experience in training development and/or delivery. Florida Certified Contract Manager (FCCM) certification. Florida Certified Contract Negotiator (FCCN) certification. Special Notes DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses: View email address on click.appcast.io and View email address on click.appcast.io. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job‑related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at View phone number on click.appcast.io. Successful completion of background screening will be required for this position. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. #J-18808-Ljbffr State of Florida