Account Specialist, Level 2

Description

- Independently manage customer accounts, including dispute resolution. - Provide expert support in claims processing and revenue recovery. - Train and mentor junior team members in customer service best practices. - Analyze and resolve escalated customer complaints and financial issues. - Support process improvements and operational efficiency initiatives. - Supports development and execution of strategic communications plans, key messages, programs and campaigns to support business objectives using research/analytics. - Creates visual and written content for internal and external channels (newsletters, digital and social media, video, etc.). - Supports internal business partners on communications strategy and provides executive and communications support. - Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives. - Drafts media statements/press releases, answers media inquiries, serves as media spokesperson, which could include after-hours media duty. - Proactively builds relationships with the media and seeks out opportunities to tell our company story. - Supports planning and cross-functional execution of events. - Measures results and evaluates the effectiveness of communications and tactics to drive improvements. Supports emergency events, as assigned. *NOTE*: We'd like the person in this position to be able to travel, this will require airline travel and driving to events.

Skills

Customer Service, Sales, Claims, Account management

Top Skills Details

Customer Service,Sales,Claims

Additional Skills & Qualifications

High School Diploma required; Associate's or Bachelor's degree preferred. Other: Knowledge of relevant laws and regulations governing customer account management; Proficiency in CRM software

Experience Level

Expert Level

This is a Contract position based out of Juno Beach, FL.

The pay range for this position is $26.44 - $28.84/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Juno Beach,FL.

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.