Programs Coordinator

High Point Climbing and Fitness

Programs Coordinator – East Tennessee Facilities

(Downtown Chattanooga, Riverside, Cleveland)

Position Type: Salaried, Full-Time

Compensation: $38,000 – $46,000 (DOE)

Reports To: General Manager (with collaboration across Coaching, Routesetting, and Marketing teams)

Location: Chattanooga, Tennessee

Position Overview

High Point Climbing and Fitness is seeking a motivated, highly organized, and community-driven

Programs Coordinator to lead and grow programming across our East Tennessee facilities. This role plays a critical part in the success of High Point’s youth and adult programs, events, leagues, and community engagement initiatives.

The Programs Coordinator is responsible for developing, executing, and continuously improving a wide range of offerings—including camps, classes, clinics, competitions, leagues, birthday parties, team-building events, and special programming—while also contributing to marketing, outreach, and facility operations.

Key Responsibilities

Programs, Events & Leagues

• Develop, implement, and manage all programming curriculum and scheduling, including:
• Youth and adult climbing classes & clinics
• Youth camps (serving as Head Camp Counselor when applicable)
• Youth leagues and adult leagues
• Competitions, yoga, and community events
• Strategically develop and oversee progressive climbing class offerings
• Manage and grow the Interscholastic Climbing League (ICL / High School Climbing League), including:
• Coordination with schools
• Scheduling and promotion
• Event execution
• Ensure all programs are well-organized, properly staffed, and executed to a high standard
• Track participation, revenue, and performance metrics for all programs and report insights to leadership
• Collaborate with coaching staff to support Clubs and Teams programming as needed

Marketing, Outreach & Promotion

• Coordinate with the General Manager and Marketing Coordinator to promote all programs and events
• Assist with in-house and digital marketing efforts related to programming
• Contribute to facility social media accounts
• Promote programs, events, and community initiatives consistently and professionally
• Represent High Point at a minimum number of community outreach and tabling events each year, including:
• Local festivals
• School events
• Races, expos, and community gatherings
• Set up and staff outreach booths and actively promote memberships, youth programs, and upcoming events

Corporate Membership Outreach

• Proactively promote High Point corporate memberships to a minimum number of large companies each year
• Coordinate outreach efforts, presentations, and follow-ups with local businesses
• Work with management to track corporate leads, conversions, and partnerships

Operations & Facility Support

• Support day-to-day facility operations as needed, including supervisory coverage
• Assist with front desk shifts when necessary to support staffing efficiency
• Support front desk staff with all programming-related questions
• Collaborate with route setting and operations teams to ensure programs align with facility flow and scheduling

Team Collaboration & Leadership

• Assist with hiring, training, and ongoing staff development related to programs
• Work closely with the General Manager, coaching staff, route setting team, and front desk staff
• Provide flexible, cross-department support to ensure smooth facility operations
• Additional duties may be assigned based on ability, experience, and industry background

Qualifications & Skills

• Strong work ethic with a consistently positive attitude
• Outstanding customer service and communication skills
• Administrative excellence: highly organized, motivated, goal-oriented
• Ability to manage multiple priorities in a constantly evolving environment
• Experience in staff management, youth programming, and/or event coordination preferred
• Friendly, outgoing personality; comfortable working with large groups and children
• Self-motivated, dependable, adaptable, and solutions-oriented
• Comfortable representing High Point in public-facing, community settings
• Willingness to step into operational roles as needed
• Climbing gym or fitness industry experience preferred

Required & Preferred Experience / Certifications

• Minimum of 2 years of climbing-specific instruction experience for both children and adults preferred
• Experience with Rock Gym Pro preferred

Compensation & Benefits

• Full-Time Salaried Position (DOE)
• Health Insurance Contributions
• Paid Time Off
• Free Membership to all High Point Climbing and Fitness locations
• Access to in-store employee purchase discounts and pro-deals

WHY THIS ROLE MATTERS

The Programs Coordinator is essential to High Point’s mission of building strong communities through exceptional climbing experiences. This role directly impacts revenue, member engagement, retention, community visibility, and overall gym culture. High-performing team members will find ample opportunity for growth and advancement within High Point Climbing and Fitness.

How To Apply

Matt Waits

General Manager

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