Operations Supervisor

Job Details Job Location: Chattanooga, TN 37407 Position Type: Puckett EMS Job Category: Paramedic / CC Paramedic Role Summary The Operations Supervisor completes all duties of a Paramedic in addition to the following expectations daily. Reports directly to the Operations Leader and is held accountable for communication between operations supervisors, leadership staff and multiple shifts. Paramedics provide patient care in both emergency and non‑emergency environments. They ensure compliance with all State EMS rules and regulations and uphold all company policies and procedures, including company medical director approved protocols and standing orders. Employees hired into this position are subject to a six‑month introductory probationary period. This is an Hourly/Non‑Exempt position. Key Responsibilities Complete Daily Deployment Readiness Form Leadership Report Discrepancies completed Loop closure reports and system management IT Equipment Management Check crews queues daily on Web PCR Daily Activities Report Daily walk through to address needs of dispatch and maintenance Check paperwork for errors at the end of crew shifts Submit trouble tickets as needed Fill schedules/trucks Truck audits for ALS/BLS and ensure enough trucks are available Handle crisis emails and respond to email Returned paperwork issues Timeliness accountability Come in‑service, daily Respond to all calls for service dispatched from the EMS communications center as directed Provide care and treatment to patients according to company policy and the company medical director protocols Ensure ambulance and all equipment are cleaned and checked daily; report any deficiencies immediately to the Operations Leader Prepare and complete appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, and unit check‑offs (daily, weekly, monthly) Ensure unit and crew members adhere to EMS policies, procedures, guidelines, directives, and standards; report any deficiencies to Operations Leader Ensure vehicles placed in service comply with required laws, rules, license, and regulations as outlined by the state and other authorized agencies Maintain prompt and regular attendance at work and mandatory meetings Maintain a state of readiness and professionalism while on duty Maintain professional appearance and conduct while in company uniform either on or off duty Be self‑motivated and require little supervision and direction Staff open ambulance shifts as needed to assure minimum deployment requirements Perform other duties as may be required Reporting Relationship Reports directly to the Operations Leader or designee. Qualifications – Required Minimum EMT‑P (Paramedic) qualifications in the state of GA and TA Basic Life Support Certification Advanced Cardiac Life Support PALS and VENT certification Current State of Driver’s License Positive driving/safety record Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently must stand and walk, occasionally sit, climb, stand, or balance. The employee must frequently lift and/or move up to 150 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Core Competencies Knowledge of methods and techniques for providing on‑site emergency medical services Knowledge of company medical director approved protocols and standing orders Ability to read and interpret local maps Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks Demonstrated ability to read and understand medical terminology Demonstrated ability to write reports and correspondence Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations and other customer service issues Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications Demonstrated ability to represent our EMS and other team members as an EMS professional Work Environment & Travel The Operations Supervisor functions in a dynamic, high‑volume EMS environment that includes field response, station oversight, and administrative responsibilities. Work is performed in a combination of ambulances and emergency response vehicles; patient homes, healthcare facilities, accident scenes, and public settings; and operations offices, dispatch centers, and fleet/maintenance areas. This role routinely encounters high‑stress, time‑sensitive situations involving critically ill or injured patients. The employee may be exposed to communicable diseases and biohazard materials, blood‑borne pathogens and other potentially infectious materials, variable weather conditions, loud noises, traffic hazards, and emergency scene risks. The Operations Supervisor must maintain composure, sound judgment, and professional leadership presence in emergent and non‑emergent situations. The position requires flexibility in schedule, including nights, weekends, holidays, and on‑call responsibilities as operational needs dictate. Travel Requirements This position requires regular local travel within the assigned service area to support multiple shifts, stations, and field operations. Travel expectations include response to emergency and non‑emergency calls as an active Paramedic; travel between stations, deployment sites, and operational facilities; attendance at meetings, trainings, and operational reviews; and occasional regional travel as directed by Operations or Executive Leadership. A valid driver’s license and insurable driving record are required. The employee must be able to safely operate company vehicles, including ambulances, in compliance with all state and company regulations. #J-18808-Ljbffr