Teams SME (non-Voice)
JConnect Infotech
Teams Sme (Non-Voice)
Title: Teams Sme (Non-Voice)
Location: Phoenix, AZ /Austin, TX / San Jose, CA /NYC, NY / Omaha, NE (Onsite)
Duration: Full-time only
Job Description:
Teams Sme (Non-Voice)
Must Have Technical/Functional Skills:
- Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
- Understanding of Teams Licensing and Communication Credits
- Troubleshoot and configure Teams, Channels, Private Channels and its members.
- Retention Policies, E-911 understanding, Device focused troubleshooting
- Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
- Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
- Knowledge on Teams related SharePoint / One Drive areas.
- PowerShell Scripting / MS Graph knowledge and understanding.
Roles & Responsibilities:
- Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
- Responsible for handling Level 3 service requests and operational activities.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
- Coordination with different escalation teams during high-risk Incidents or Projects.
- Adheres to engineering methodologies, standards, and leading practices.
- Provide feedback regarding engineering methodologies and various user requirements.
- Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
- Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
- Execution of application environment tasks as required for incident resolution.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Respond to automated alerts on the health of systems.
- Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
- Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
- Root cause analysis and service improvement solutions.
- Certifications (MS-700)
- Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.
- Teams’ Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
- Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
- Knowledge of App Centric Mgmt. for Teams
- Knowledge of API Registrations for Teams Apps both Delegated and Application levels.
- Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
- Able to accurately test new features to an enterprise comfortability level to raise a Change.
- Always be up to date on new Teams features and Security updates
- Planning, designing and Implementing of M365 services
- Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
- Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
- Smart troubleshooting skills
- Knowledge on enterprise Mobility like EndPoint Manager
- Ability to work with solution architect for technical solution
- Ability to manage multiple tenants
- Good knowledge in ITSM tools like ServiceNow
- Good communication and articulation skill
- Flexible in shifting duty / Flexible in relocation
Vacancy posted 3 days ago
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