Solutions Architect

Role Description

We are seeking a Solution Architect , reporting to our Director of Customer Success. This is a unique, end-to-end role that spans the full customer lifecycle:

• Partner with prospects during pre-sales to design a winning technical vision.
• Own the implementation that turns that vision into a live, working submission process.
• Leverage deep regulatory affairs experience in drug development combined with technical AI fluency.
• Help customers adopt and integrate Weave, our AI-driven SaaS platform for global health authority document preparation.

Your core discipline is consultative influence:

• Understand a customer's regulatory workflows, document standards, and existing tools deeply.
• Design an implementation plan that fits how their organization works.

Your secondary discipline is AI expertise:

• Design detailed frameworks for each customer based on your understanding of data operations.
• Translate regulatory requirements into tailored AI templates.

You are equal parts consultant, technical architect, and expert user, comfortable leading a deal from technical evaluation through implementation and expansion.

What You’ll Own

• Pre-Sales Solutioning: Partner with Sales and Product as the technical and regulatory expert during evaluation, running discovery on a prospect's regulatory workflows, document standards, and tech stack.
• Implementation & Onboarding: Partner with Customer Success to define and co-lead each customer's implementation end-to-end.
• Process & Systems: Build repeatable, stage-appropriate processes for consulting and implementation.
• Account Advocacy & Collaboration: Champion full adoption across each customer organization and serve as the conduit between customers and Product/Engineering.

Qualifications

• Deep, hands-on experience with drug development regulatory workflows and submission processes to global health authorities.
• Comfortable reasoning about a customer's tech stack and data flows.
• Skilled at prompting and translating a customer's regulatory requirements into tailored AI templates.
• Understanding that process improvement requires innovation and change.
• Equally comfortable in a pre-sales room shaping a technical win and in the trenches running a multi-month implementation to completion.
• Enjoy training people and can flex between an executive audience and hands-on end users.
• 7-10+ years of experience supporting regulatory submissions within pharma or biotech organizations.
• Bachelors in Life Sciences or a related field; Masters is a plus.

Benefits

• The opportunity to work at a modern, cutting-edge healthcare technology company devoted to meaningful positive impact on human life.
• Competitive salary ($170,000 to $200,000) and retention-based variable compensation (OTE $200,000 to $250,000) plus equity.
• Comprehensive health, dental and vision insurance.
• Generous PTO, parental leave, OneMedical, TalkSpace, Teladoc.
• Career development opportunities within a company entering a growth phase.
• This position is remote within US or Canada; ideally based in the Eastern time zone.

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This organization participates in e-Verify:

• Notice of E-Verify Participation
• Notice of Right to Work