Overnight Customer Experience Representative - Boston Logan Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest growing privately‑owned automotive rental and leasing company in North America, and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Overnight Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. Compensation Pay starts at $21.46 per hour plus average monthly bonuses of $100 to $300. There is also a $2.00 per hour shift differential for hours worked from 7:00 pm to 5:00 am, bringing the hourly rate to $23.46 during those hours. Location This position is located at Boston Logan Airport (BOS) – 15 Transportation Way, Boston, MA 02128. We Offer Paid time off Consistent full‑time 40‑hour per week schedule Employee discount Retirement savings plan including 401(k) with matching profit sharing Health insurance Life insurance Dental insurance Vision insurance Training and development Schedules Available Tuesday–Saturday: 10:00 pm–7:00 am Tuesday–Saturday: 6:00 pm to 3:00 am Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior and efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, and provide resolution for customers, other branches, and vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assess condition of the rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training Perform miscellaneous and backup duties as assigned Equal Opportunity Employer / Disability / Veterans Qualifications Must be at least 18 years of age Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have a high school diploma or GED Must have at least 6 months of prior customer service experience Must have a valid driver’s license with no more than two moving violations and/or at‑fault accidents on your driving record in the past three years No drug or alcohol‑related conviction on your driving record in the past five years #J-18808-Ljbffr National Car Rental