Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2013 and has grown into a close-knit team of nine who support each other and our customers every day. With a background in banking, I brought my experience in financial services into the insurance industry to help families protect what matters most.

Family is at the center of everything I do. I have one daughter, strong roots in Mexico, and a deep passion for empowering women and supporting others in their personal and professional growth. That same family-first mindset shapes the culture of our office.

We stay active in the community by participating in events like back-to-school drives and Halloween celebrations, and we’re always looking for more ways to stay involved and give back locally.

Our team benefits from strong mentorship and personal development opportunities. We also offer team events along with incentives like extra pay or time off, health benefits, licensing support, and a strong emphasis on work-life balance.

Our culture is family-oriented, diverse, and highly supportive. We have a close-knit team across both offices with great communication and a shared goal of helping each other succeed. We’re looking for someone with a positive mindset, patience, strong communication skills, and a driven attitude. If you’re looking for a welcoming environment where you’ll be encouraged to grow and make a difference, this could be a great place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Claudia Davila - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.