Medical Front Office Administrator

Job Description

Job Description

Prosthetic & Orthotic Group is seeking a part-time Front Office Administrator in our Mission Viejo, CA office. The role of the part-time Front Office Administrator is to provide exceptional service to patients and customers while providing outstanding support to practitioners. The Front Office Administrator ensures that patient needs and visit expectations are met at check-in and check-out. This position is responsible for ensuring smooth operations in the fast-paced environment of the clinic with the goal of a positive patient experience with every encounter.

The ideal candidate is professional, able to multi-task, has great customer service skills, and is able to work in a dynamic work environment and can be a part of our orthopedic team.

Key Responsibilities:

• Greets and assists patients, scheduling appointments, maintaining records
• and accounts.
• Check-in and register patients in a timely manner.
• Answers telephones, forwards messages, manages faxes, copying and scanning.
• Enter demographics and verifies patient insurance prior to initial appointment.
• Explains financial requirements and collects payments due to office visits and clinic procedures.
• Coordinates with office staff to ensure a positive patient and waiting room experience.
• Reviews patient paperwork at check-out and facilitates post visit follow-up appointments.
• Contributes to the team effort by accomplishing related tasks as needed.

Qualifications:

• High School Diploma or GED with 1+ year front office experience in a medical office; orthopedic experience preferred.
• Demonstrated knowledge and experience working with an Electronic Medical Record (EMR).
• Ability to prioritize tasks and work independently as Practitioners are not in the office daily.
• Able to perform basic mathematics for payment calculation.
• Experience with Word and Excel.
• Able to work Mondays, Thursdays, and Fridays.
• Bilingual in English and Spanish preferred.

Pay Range: $20-$22/hr

Part-Time Hours: 16-20 hours per week

Who we are:

Prosthetic & Orthotic Group is committed to excellence in the provision of O & P care to our patients and the professional work environment we create. We are a company of people committed to caring for individuals and to continually improve our products, services, and the quality of care we provide to our patients.

Our mission is to develop a company that focuses on issues that are important to our employees; family, education and monetary rewards. We strive to provide a work environment in line with the ethics and values of one’s personal life. Our company culture is based on a balance between these areas, which makes Prosthetic & Orthotic Group not only a great place to work, but also to grow as a person.

Company provides equal employment opportunities to applicants and employees without regard to race; color; sex; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

All offers of employment are contingent upon the successful completion of a background investigation, reference checks, and verification of essential licensure or certification. For certain roles, continued employment is also contingent upon maintaining active and valid licensure/certification throughout the duration of employment. Company reserves the right to rescind an offer should discrepancies or concerns arise during the pre-employment process.