Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support lending and recovery activities in Bridgewater, New Jersey . This Contract position is fully onsite and offers the opportunity to manage both consumer and commercial collection efforts in a structured, high-accountability environment. The ideal candidate brings prior banking or credit union experience and can communicate effectively with customers while helping reduce delinquency and protect portfolio performance.

Collections Specialist Responsibilities:

• Manage day-to-day collection activity for delinquent consumer and commercial accounts, using established procedures to drive timely resolution.

• Contact customers by phone and through written communication to discuss past-due balances, payment options, and account status.

• Review account details, payment history, and supporting documentation to determine appropriate follow-up actions.

• Maintain accurate records of collection efforts, customer interactions, and repayment commitments within internal systems.

• Work closely with lending and servicing teams to address account issues, support recovery efforts, and escalate higher-risk matters when needed.

• Monitor aging reports and prioritize outreach based on delinquency level, exposure, and collection strategy.

• Resolve billing-related concerns that may affect payment activity and coordinate with internal partners to clear discrepancies.

• Ensure all collection activities are performed in alignment with company policies, regulatory expectations, and industry standards.

Collections Specialist Requirements:

• Prior experience in collections, with hands-on work involving consumer and/or commercial accounts.

• Working knowledge of credit and collection practices, account follow-up methods, and payment resolution processes.

• Experience handling billing collection issues and documenting collection activity accurately.

• Strong verbal and written communication skills with the ability to manage sensitive customer conversations professionally.