Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

C. Baldwin Houston Front Desk Agent/PBX Operator

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ/PEP property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

• Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
• Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
• Handle guest inquiries, requests, and special arrangements with a keen attention to detail
• Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
• Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
• Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
• Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
• Uphold security and privacy standards to ensure guest safety and confidentiality.
• Foster a friendly, professional, and luxury-oriented atmosphere for guests.
• Other duties on an as-needed basis

Qualifications

Education/Formal Training/Experience

• Minimum of 6 months of front desk experience in a luxury hotel setting
• Proficiency in using the OnQ/ PEP property management system.
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
• Impeccable grooming and professional appearance
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality or related degree preferred.
• Certification in hotel front desk operations is a plus

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Comprehensive health and dental insurance
• 401(k) retirement savings plan
• Generous paid time off and holidays
• Career advancement opportunities
• Employee discounts on Hilton stays.
• Ongoing training and development programs
• Tuition Reimbursement and much more!

Position Type: Regular Full-Time

Property: C. Baldwin Houston

Outlet: Hotel

Category: Front Desk & Guest Services

Address: 400 Dallas Street

City: Houston

State: Texas

EOE Protected Veterans/Disability