Sales Operations Specialist

Sales Operations Specialist

Annual Salary: $65,000 - $75,000

Location: Sunnyvale, CA 94085

Level: Entry-Level / Junior

Employment Type: Full-Time, On-site

Department: Retail Sales

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Position Summary

We are looking for a detail-oriented and highly organized Sales Operations Specialist to support our Retail Sales team in Sunnyvale, CA.

This is an entry-level position focused on sales operations, order management, and retail project execution. The role will work closely with our Sales team, U.S. operations, supply chain, product teams, and China-based teams to support major U.S. retail accounts.

This position is ideal for someone who is organized, responsible, comfortable working with numbers, and interested in building a career in U.S. retail sales operations and project management.

Key Responsibilities

• Support day-to-day retail sales projects and follow up on key project milestones.
• Manage and track customer orders, deliveries, inventory, and related operational activities.
• Follow up on customer requests, samples, packaging, product information, and project requirements.
• Coordinate with Sales, Supply Chain, Product, factories, warehouses, and other internal teams to ensure projects are executed on schedule.
• Maintain project timelines, trackers, sales data, and order records.
• Identify execution issues and follow through with internal teams until resolution.
• Support communication and coordination between U.S. and China teams.
• Assist with retail platforms, customer portals, documentation, and other sales operations activities.
• Support major retail accounts such as CVS, Walmart, Costco, and other U.S. retail customers.

Qualifications

• Bachelor's degree preferred; recent graduates are welcome to apply.
• 02 years of experience in Sales Operations, Project Coordination, Order Management, Supply Chain, Retail, or a related field preferred.
• Strong organizational skills and attention to detail.
• Strong ownership and ability to follow projects through completion.
• Comfortable working with numbers, Excel, spreadsheets, and business data.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Bilingual in English and Chinese (Mandarin) strongly preferred, due to frequent coordination with China-based teams.
• Experience with U.S. retail, e-commerce, ERP systems, or retailer portals is a plus but not required.
• Must be able to work on-site in Sunnyvale, CA.
• Must be legally authorized to work in the United States without current or future employer sponsorship.